Senior Product Support Engineer

Royal IHC; Alblasserdam; Sur place; EUR 46 000 - 66 000; Plein temps

Avantages offerts par ce poste

Gross monthly salary €4,080–€5,930

8% holiday allowance

40 days annual leave

Profit-sharing scheme

Home‑office allowance €2.45/day

One-off home office setup €750

Travel allowance €0.21/km

Pension PME

IHC Academy and training budget

On-site gym access

Disability insurance

Partner’s pension

Partial reimbursement of healthcare

Résumé du poste

Royal IHC is seeking a Senior Product Engineer to support the Product Support department by developing, commissioning, and improving IHC Systems products, with focus on the DP/DT system that autonomously controls vessel actuators and power management.

The role leads interfaces with propulsion and power management, collaborates across engineering, sales, and service, and travels internationally for commissioning and complex problem-solving.

Qualifications

• Completed higher vocational or university-level technical education.
• 3-5 years of relevant experience in marine, offshore, or industrial automation environments.
• Proven experience with measurement and control systems, preferably with complex software-based control systems.
• Strong analytical and problem-solving skills with ability to work independently on complex technical issues.
• Excellent communication skills in English and Dutch at technical and professional levels.
• Willingness and ability to travel internationally.
• Experience with requirements engineering, testing and commissioning activities (preferred).
• Affinity with software product management and lifecycle thinking.
• Only candidates with a valid EU work visa will be considered.
• Reside in the Netherlands and able to work on-site at Kinderdijk; relocation not offered.

Responsabilités

• Develop, manage, commission, and improve DP/DT system software and hardware.
• Lead implementation of the DP/DT product onboard vessels within multidisciplinary teams.
• Define, coordinate, and validate interfaces with propulsion and power management for system consistency.
• Contribute to automation products related to dredging equipment, simulators, and offshore applications.
• Support configuration, commissioning, and troubleshooting activities and act as a technical reference for complex software issues.
• Collaborate with Product Support, Engineering, Sales and Service; train and document for end users and internal stakeholders.
• Travel internationally several times per year for commissioning activities and issue resolution; mentor less experienced engineers.

Connaissances

Communication skills

Analytical skills

Willingness to travel

Customer-oriented

Dutch language

English language

Formation

Higher vocational or university-level technical education

Description du poste

As a Senior Product Engineer, you will play a key role in supporting the Product Support department by developing, managing, commissioning, and continuously improving IHC Systems products, both software and hardware. Your primary focus will be on the DP/DT system, developed by IHC Systems.

The DP/DT system automatically controls a vessel’s actuators, propellers, thrusters, rudders, and power management system to ensure optimal dynamic positioning performance. Its behavior is based on data from environmental sensors, adaptive hydro-mechanical models, and advanced filtering techniques. In this senior role, you will take responsibility for maintaining and further developing the DP/DT product, and for leading its implementation onboard vessels, typically within multidisciplinary project teams.

You will define, coordinate, and validate interfaces with other systems such as propulsion and power management, ensuring system-level consistency and reliability.

In addition to the DP/DT system, you will contribute to automation products related to dredging equipment, simulators, and offshore applications. You will support configuration, commissioning, and troubleshooting activities, and act as a technical reference for complex software-related issues.

You will work closely with colleagues from Product Support, Engineering, Sales, and Service departments, and you will proactively advise stakeholders on technical solutions and product improvements. The product knowledge and operational experience you acquire will be transferred to end users and internal stakeholders through training, documentation, and on-the-job support.

For commissioning activities and the resolution of complex technical issues onboard customer vessels, you will travel internationally several times per year. As a senior engineer, you are expected to operate independently in these environments and support less experienced colleagues when required.

The Product Support department consists of a team of experienced professionals with in-depth product knowledge who actively collaborate and share expertise. Due to increasing project complexity and workload, the team is looking to strengthen its capabilities with a senior-level engineer.

Your Profile

To qualify for the position of Senior Product Engineer, you meet the following requirements:

• A completed higher vocational or university-level technical education
• At least 3-5 years of relevant experience in a similar role, preferably within marine, offshore, or industrial automation environments
• Proven experience with measurement and control systems, preferably including complex software-based control systems
• Strong analytical and problem-solving skills, with the ability to work independently on complex technical issues
• A customer-oriented and proactive mindset
• Excellent communication skills in both English and Dutch, at both technical and professional levels
• Willingness and ability to travel internationally
• Experience with requirements engineering, testing, and commissioning activities (strongly preferred)
• Affinity with (software) product management and lifecycle thinking
• Only candidates with a valid EU work visa will be considered.
• Please note: For this position, we only consider candidates who are currently residing in the Netherlands and are able to work on-site at our Kinderdijk location. Relocation support is not available for this position.

What we offer

• A gross monthly salary between €4,080 and €5,930, plus 8% holiday allowance.
• Plenty of time off: 40 days of annual leave based on full-time employment, with the option to buy or sell additional leave days.
• A profit-sharing scheme, allowing you to share in the success of Royal IHC.
• Flexible working arrangements: a work-from-home allowance of €2.45 per day, plus a one-off allowance of €750 to set up your home office.
• A travel allowance of €0.21 per kilometre for the days you travel to the office.
• A solid pension scheme through PME.
• Plenty of opportunities to grow, with internal career opportunities, a training budget, and access to our IHC Academy to support your professional development.
• Health and vitality: unlimited access to our on-site gym in exchange for your sustainable employability day.
• Royal IHC also takes care of benefits that may not be the first thing you think about when applying, but that are important for your long-term security. These include disability insurance, a partner’s pension, and the possibility of partial reimbursement of additional healthcare costs through our Social Fund.