Senior Network Support Engineer: InfiniBand & HPC

NVIDIA Corporation; Netherlands; On-site; EUR 90,000 - 130,000; Full time

Job summary

NVIDIA is seeking a Senior Network Engineer to join a dynamic team supporting InfiniBand and Ethernet fabrics in demanding data center, AI, storage, and HPC environments. You will be a proficient communicator, taking ownership of resolving issues and ensuring high customer satisfaction.

As a Technical Support Engineer, you will collaborate with Engineering, Marketing, and Support teams on complex technical problems, drive fabric installations, and refine internal processes for greater efficiency.

Qualifications

• Hold a B.Sc. in Computer Science, Software Engineering or Electrical Engineering, or equivalent experience.
• 5+ years providing customer support for hardware & software products.
• Hands-on InfiniBand experience or strong Ethernet/RDMA with ramp potential on InfiniBand.

Responsibilities

• Tier 3 support for InfiniBand and Ethernet fabrics: installing, supporting, and resolving complex technical issues in large AI/HPC and storage clusters.
• Troubleshooting end-to-end InfiniBand fabrics — subnet management (UFM / OpenSM), routing topology and congestion control.
• Developing and presenting comprehensive technical solutions to customer problems, including project management of complex fabric installations
• Problem reporting, issue replication, and resolution management
• Responding to customer technical inquiries
• Site visits and conference calls with customers and partners
• Developing and refining internal processes to improve support efficiency and productivity

Skills

Strong communication

English proficiency

Customer-focused

Pressure handling

Education

B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience

Tools

InfiniBand

Ethernet networking

Job description

NVIDIA is seeking a Senior Network Engineer to join a dynamic team supporting InfiniBand and Ethernet fabrics in demanding data center, AI, storage, and HPC environments. You will be a proficient communicator, taking ownership of resolving issues and ensuring high customer satisfaction.

As a Technical Support Engineer, you will collaborate with Engineering, Marketing, and Support teams on complex technical problems, drive fabric installations, and refine internal processes for greater efficiency.