Senior .NET Deployment & Quality Assurance Lead

Wipro; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Wipro is seeking a Quality Assurance professional to ensure the quality of deployment across assigned accounts in Amsterdam. The role focuses on predicting and preventing customer escalations, driving continuous improvement, and partnering with delivery leadership to sustain customer satisfaction.

Responsibilities include implementing deployment quality strategies, conducting CSAT surveys, and building early warning mechanisms to mitigate risks.

Qualifications

• 5-8 years of experience in quality management.
• Experience in deployment quality for large accounts is preferred.

Responsibilities

• Implement deployment quality strategy for the assigned accounts.
• Manage quality control and customer satisfaction monitoring.
• Develop early warning systems to prevent escalations.
• Drive continuous improvement and process automation initiatives.
• Lead the quality team with performance reviews and training.

Skills

Quality Management

Job description

Wipro is seeking a Quality Assurance professional to ensure the quality of deployment across assigned accounts in Amsterdam. The role focuses on predicting and preventing customer escalations, driving continuous improvement, and partnering with delivery leadership to sustain customer satisfaction.

Responsibilities include implementing deployment quality strategies, conducting CSAT surveys, and building early warning mechanisms to mitigate risks.