Senior .NET Deployment Quality Engineer

Wipro Limited; Amsterdam; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Wipro Limited invites a skilled M.Net Developer-Contract to assure deployment quality for major accounts in Amsterdam and surrounding areas. The role focuses on predicting and preventing customer escalations, sustaining CSAT, and embedding a culture of continuous improvement across delivery teams.

You will implement quality strategies, coordinate with delivery leaders, and drive metrics dashboards to monitor performance and compliance.

Formación

• Provide assurance on the quality of deployment for assigned accounts.
• Support mechanisms that enhance and sustain customer satisfaction and prevent escalations.
• Collaborate with Delivery Managers, vertical heads and service delivery heads to drive CSAT.
• Drive continuous improvement in the assigned accounts.

Responsabilidades

• Implement deployment quality strategy for the assigned accounts.
• Review priorities to align with the line of business strategy.
• Support the completion of CSAT surveys and address client queries.
• Contribute to action planning by communicating with clients and delivery leads.
• Drive account-wide tracking of action plans for CSAT improvement.
• Lead monthly/quarterly business reviews with account leadership.
• Drive upskilling of delivery teams on quality management.

Conocimientos

Quality Management

Descripción del empleo

Wipro Limited invites a skilled M.Net Developer-Contract to assure deployment quality for major accounts in Amsterdam and surrounding areas. The role focuses on predicting and preventing customer escalations, sustaining CSAT, and embedding a culture of continuous improvement across delivery teams.

You will implement quality strategies, coordinate with delivery leaders, and drive metrics dashboards to monitor performance and compliance.