Senior Manager Platform & Prototypes

Capgemini; Utrecht; On-site; EUR 120,000 - 180,000; Full time

Benefits offered by this job

Mobility allowance

Hybrid working

26 vacation days

Employer-funded pension

Work abroad up to 45 days/year

Laptop + SIM card

Training programs

Job summary

frog’s Platforms & Prototypes team seeks a Senior Manager to lead CX, MarTech, and AI transformation programs from strategy to execution for major clients. You will guide multidisciplinary teams and help clients realize measurable impact through customer-centric innovation.

You will work on reimagining personalization for a Dutch retailer, design GenAI-native marketing operating models, and implement scalable multi-cloud MarTech ecosystems for international financial services clients.

Qualifications

• 8-10+ years leading CX/MarTech/AI/digit transformation projects and programmes.
• Master's degree in Business, Marketing, Innovation, Artificial Intelligence, or related field with consulting experience.
• Proven experience building or leading development of innovative digital platforms, products, prototypes, or emerging tech solutions from concept through implementation.
• Strong leadership, facilitation, and coaching skills with experience managing workstreams, project teams, and client relationships.
• Understanding of emerging AI capabilities and a willingness to learn, apply, and assess AI-driven solutions.
• Experience leading proposals, bids, RFPs, and client pitches, shaping innovative offerings and securing new bookings.

Responsibilities

• Lead CX, MarTech, and AI transformation programs from strategy through execution.
• Advise clients on platforms such as Adobe, Salesforce, and Google.
• Design and launch data-driven digital propositions, including loyalty programs and subscriptions.
• Drive GenAI adoption by prioritizing use cases and embedding responsible AI.
• Manage commercial engagements, shaping proposals, defining scope, and delivering outcomes.
• Coach consultants and senior consultants to foster innovation and collaboration.

Skills

Leadership

Stakeholder management

AI/GenAI

CX/MarTech

Project management

Proposals & bids

Client relationships

Team coaching

Education

Master's degree in Business/Marketing/AI

Job description

As a Senior Manager within frog’s Platforms & Prototypes team, you will lead customer data, MarTech, CX-Tech, and AI-driven transformation initiatives for leading organizations. You will bridge business strategy, customer value, and technology by guiding multidisciplinary teams and helping clients realize measurable impact through customer-centric innovation.

What you’ll be working on

• Leading customer experience, MarTech, and AI transformation programs from strategy through execution, advising clients on platforms such as Adobe, Salesforce, and Google.
• Designing and launching data-driven digital propositions, including loyalty programs, direct-to-consumer subscriptions, and MVP-led innovation initiatives.
• Driving GenAI adoption by prioritizing use cases, embedding responsible AI practices, and enabling real-time decision-making across marketing, sales, and service journeys.
• Managing commercial engagements, supporting business development, shaping proposals, defining project scope, and delivering measurable business outcomes.
• Coaching consultants and senior consultants while fostering a culture of innovation, experimentation, collaboration, and continuous learning.
• Working on projects such as reimagining personalization for a major Dutch retailer, designing GenAI-native marketing operating models, and implementing scalable multi-cloud MarTech ecosystems for international financial services organizations.

Your profile

You have:

• 8-10+ years of experience leading CX, MarTech, customer data, AI/GenAI, loyalty, or digital transformation projects and programmes.
• A Master’s degree in Business, Marketing, Innovation, Artificial Intelligence, or a related field, combined with experience in consulting and stakeholder management.
• Proven experience building or leading the development of innovative digital platforms, products, prototypes, or emerging technology solutions from concept through implementation.
• Strong leadership, facilitation, and coaching skills, with experience managing workstreams, project teams, and client relationships.
• An understanding of emerging AI capabilities and a willingness to continuously learn, apply, and critically assess AI-driven solutions in your work.
• Experience leading proposals, bids, RFPs, and client pitch contributions, helping shape innovative offerings, building trusted client relationships, and delivering new bookings of 1m per annum.

What we offer

• A permanent contract from day one with a competitive salary.
• A mobility allowance, with the flexibility to choose a lease car, NS Business Card, or reimbursement of travel expenses.
• Get the future you want. You’ll have the freedom to explore, shape your own career, and follow training programs that align with your ambitions and growth path.
• 26 vacation days. Need more time off? You can buy extra days.
• A fully employer-funded pension with the option to make additional contributions.
• Hybrid way of working.
• Work up to 45 days per year from abroad.
• A high-performance laptop and a SIM card, both for work and personal use.

Your work environment

You will join frog's growing Platforms & Prototypes team, a multidisciplinary community of strategists, designers, engineers, architects, CX-Tech specialists, data scientists, and product builders. Together, we design, build, prototype, and scale innovative platforms, products, and AI-enabled solutions that create measurable business impact.

As part of frog and Capgemini Invent, you will collaborate with experts across strategy, design, data, AI, and business transformation. The team combines creativity, technology, and business innovation to help clients prepare for and thrive in the eco-digital era. You will have opportunities to work on high-impact projects across industries while contributing to our collaborative and learning-oriented culture.