Senior Manager, Global Business Services Transformation Advisory

EY; Amsterdam; Hybrid; EUR 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

Pension plan

Laptop and phone

Internet allowance

Job summary

EY seeks a Senior Manager for Global Business Services Transformation in Amsterdam. You will lead high-impact engagements, shape operating models, and advance automation and digital capabilities across functions.

You’ll manage senior stakeholders, grow client pipelines, and mentor diverse teams to deliver sustainable value. You will work in a globally connected, diverse team with opportunities to broaden expertise, advance leadership skills, and contribute to EY’s GBS Transformation offering

Qualifications

• Typically 8+ years of consulting or industry experience in GBS or large-scale operating model change.
• Experience leading GBS transformation work across strategy, design, implementation and governance.
• Knowledge of automation, workflow and AI in enterprise service delivery.
• Strong KPI understanding and value drivers for GBS organizations.

Responsibilities

• Lead senior client relationships with enterprise transformation leaders.
• Develop and coach multi-disciplinary teams to deliver high-impact engagements.
• Shape and deliver GBS transformation programs across multiple workstreams.
• Drive digital transformation, automation and AI-enabled service delivery.
• Originate opportunities, lead proposals, support go-to-market activities.

Skills

Executive presence

Stakeholder influence

Problem solving

Presentation skills

Team leadership

Commercial acumen

Strategic thinking

Relationship building

Tools

ServiceNow

Microsoft Office

Job description

At EY, we’re committed to helping you shape your future with confidence.

We’ll support your success in a globally connected, diverse team environment—and help you take your career wherever you want it to go.

Join EY and contribute to building a better working world.

Confident in your impact today. Freedom to build tomorrow.

At EY, you can be sure that what you do makes a real difference—to your clients, society, your colleagues, and your own development. At the same time, you’ll have the flexibility to work in a way that suits your life. Whether you want to specialize, broaden your skills, or grow into a leadership role, you're in the driver’s seat. You’ll work alongside ambitious colleagues in an open, supportive culture where collaboration is key. We offer the tools and opportunities to grow your career and make an impact in your field.

Your new job | About your main responsibilities

At EY, our Global Business Services (GBS) Transformation team helps senior executives redesign how enterprise services create value across functions, geographies, and business units. You will work in a multidisciplinary environment, drawing on strategy, transformation, technology, risk, tax, and sector expertise to solve complex enterprise challenges end to end. We help clients define bold GBS ambitions, design future-ready operating models, strengthen governance and performance, and unlock scalable transformation enabled by digital capabilities, automation, and data-driven decision-making.

As a Senior Manager, you will lead high-impact GBS transformation engagements, shape client agendas with enterprise and functional leaders, and deliver operating model and service delivery change that improves performance, resilience, control, and enterprise value. This is a highly visible role with responsibility for senior stakeholder influence, strategic account growth, and helping shape EY’s GBS Transformation offering.

Responsibilities

• Lead senior client relationships: Build trusted relationships with enterprise transformation and functional leaders, understand their strategic priorities, and shape GBS transformation agendas that drive performance, agility, resilience, and enterprise value at scale.
• Develop and lead high-performing teams: Lead diverse engagement teams, coach managers and (senior) consultants, and foster a collaborative, high-performance culture that delivers exceptional client outcomes and supports long-term talent development.
• Shape and deliver GBS transformation programs: Lead complex, multi-workstream engagements spanning GBS strategy, operating model design, service delivery transformation, governance, service management, transition planning, and implementation across multifunction enterprise services.
• Drive digital and intelligent transformation: Help clients identify where automation, AI, workflow technologies, and emerging digital capabilities can redesign services, improve control, strengthen outcomes, and support sustainable adoption with the right governance and oversight—connecting strategy, technology, and transformation execution rather than treating them as separate conversations.
• Accelerate commercial growth: Originate and shape opportunities, lead proposals and client pitches, support go-to-market activity, and strengthen EY’s position in the market through thought leadership, relationship expansion, and measurable client impact.

Your new team | About your colleagues and the office

Our GBS Transformation team is dynamic, diverse, and internationally minded. You will join a fast-growing team working at the forefront of enterprise transformation, with direct access to senior clients, strong collaboration across disciplines, and meaningful opportunities to shape propositions, develop talent, and build your market profile.

Your office

Amsterdam

Our Amsterdam office islocatedat theZuidas: a bustling area full of companies. In our Cross Towers, we welcome up to 1,500 people every day. For a breathtaking view of the city, head to the 22nd floor. Collaboration takes on a new meaning in ourWavespace, a high-tech environment that connects clients and colleaguesvirtually acrossthe globe.

Your skills and strengths | About your unique contribution

• Typically 8+ years of relevant consulting and industry experience, with a strong track record in multifunction GBS, enterprise service delivery transformation, or large-scale operating model change.
• Deep experience leading GBS transformation work across strategy, design, implementation, transition, operating model optimization, governance, and service management.
• Working knowledge of enabling technologies, including automation, workflow, and AI, and how they improve service delivery, control, and decision-making in enterprise operations.
• Strong understanding of KPIs, service performance measures, and value drivers used to manage and improve GBS organizations.
• Proven experience leading, mentoring, and developing teams in a consulting environment, with the ability to coach managers and consultants and build high-performing, inclusive teams.
• Strong commercial acumen, including account development, opportunity identification, proposal development, and contribution to the consulting sales cycle.
• Strong executive presence with the ability to influence senior stakeholders and translate complex transformation topics into clear business implications.
• Demonstrated ability to lead multiple complex engagements and stakeholders, manage budgets and risks, and deliver high-quality outcomes that meet or exceed client expectations.
• Experience contributing to business development, proposals, and market positioning through distinctive insight and client impact.
• Excellent problem solving, facilitation, and presentation skills, with strong attention to detail and the ability to develop high-quality client-ready outputs.
• Strong proficiency in Excel and PowerPoint, with experience working alongside enterprise platforms and transformation technologies such as ServiceNow, Microsoft, or other relevant solutions.

Ideally, you’ll also have

• Fluent written and spoken English. Proficiency in Dutch or French or German is a significant advantage.
• An established and relevant professional network is advantageous.
• A focus on a specific industry within GBS is an added advantage.

Your benefits | About your perks and work enjoyment

• A competitive salary that reflects your role and responsibilities, depending on experience and qualifications. Plus, a solid pensionplan for the future. In addition to your salary, you’llreceive holiday allowance and an annual bonus (based on performance and development).
• A laptop and phone for both work and personal use, and a monthly internet allowance.
• 34 days of annual leave to recharge and unwind, plus theoptionto buy extra days.
• With the mobility budget, you decide how you travel. Choose a lease car, a discounted public transport subscription, or arrange transport easily via our app.
• At EY, we care about a healthy work-life balance. Hybrid working makes this easier. Whetheryou'reworking from the office, at a client, or from home,we’llmake sure you have a well-equipped home office.
• The opportunity to work up to 20 days per year from abroad.
• Theoptionto swap 3 national holidays for non-national ones.
• You’llhave the space to grow both personally and professionally. Whether you want to deepen yourexpertise, develop your personality, or improve your leadership style, we offer a broad range of trainings and courses.
• Your well-being is our priority. We believe that when you feel good, you perform better.That’swhyyou’llhave access to theOpenUpwellbeing platform (including for your family). You can easily connect with psychologists and lifestyle experts within 36 hours and take part in wellbeing sessions.
• A strong focus on teaming and various internal networks where you can join all kinds of social activities. A positive work atmosphere and good collaboration with colleagues contribute to your overall happiness at work.
• All this within an environment where our core values of integrity, inclusiveness, and respect are central. We think it’s important that you can be yourself and fully develop into the best version of yourself. Curious about all our benefits?

EY | Building a better working world

At EY, we’re building a better working world by creating long-term value for clients, people, society, and the planet—and by helping build trust in the capital markets.

With the power of data, AI, and advanced technology, EY teams help organizations tackle the most pressing issues of today and tomorrow.

From assurance to consulting, tax to strategy and transactions, our teams deliver across the full spectrum of professional services. Backed by deep industry knowledge, a global, multidisciplinary network, and diverse ecosystem partners,

EY teams can provide services in more than 150 countries and territories.