Senior Laserfiche Administrator

CSC; Amsterdam; Hybrid; EUR 50,000 - 60,000; Full time

Job summary

CSC is seeking a Senior Systems Engineer with extensive Laserfiche and iManage experience to provide Tier 2 support and engineering for document management platforms. You will own incidents, troubleshoot end-to-end, and drive operational improvements across security, governance, and availability.

The role partners with stakeholders, security, and vendors to ensure compliance while stabilizing services. Hybrid work model and a salary range of €50,000–€60,000 are included.

Qualifications

• Hands-on experience administering Laserfiche and/or iManage in production.
• Knowledge of document management concepts (metadata, classification, search & indexing).
• Experience supporting end-user workflows on document platforms.
• Familiarity with authentication, SSO, directory services (AD/Azure AD).
• Experience with ITSM processes (incident, problem, change) and SLAs.
• Ability to troubleshoot across platforms, integrations, and client components.
• Strong documentation discipline and change management adherence.
• Ability to coordinate across time zones with global teams and vendors.
• Bachelor’s degree or equivalent practical experience in IT/CS.

Responsibilities

• Provide Tier 2 support for Laserfiche and/or iManage; own incidents through to resolution.
• Troubleshoot platform, integrations, authentication, permissions, storage, and indexing.
• Contribute to major incident response with technical leadership and updates to stakeholders.
• Create and maintain runbooks, SOPs, and operational documentation.
• Assist with platform upgrades, patches, and vendor releases; verify post-release stability.
• Drive improvements to monitoring, alerting, and incident reduction.
• Coordinate with engineering teams and vendors to resolve integration defects.

Skills

Laserfiche administration

iManage administration

Incident management

Windows Server

SSO / authentication

RBAC

ITSM processes

Documentation

Stakeholder communication

Time zone coordination

Regulatory/compliance experience

Education

Bachelor's degree in IT/CS

Tools

Laserfiche

iManage

Job description

Internal Title: Senior Systems Engineer

Location: Amsterdam, Luxembourg, UK, EMEA

Work schedule or timing: 8.30 AM to 5.30 PM CET/GMT

Work Model: Hybrid

Introduction to the role

The Senior Laserfiche Administrator is a Tier 2 support and engineering role responsible for the reliability, security, and continuous improvement of the organization’s document management platforms, with a focus on Laserfiche and iManage. The role provides deep technical troubleshooting and administration, owns platform configuration and operational runbooks, and partners with business stakeholders, security, and vendors to ensure document services meet availability, compliance, and information governance requirements.

This position is ideal for an engineer who combines strong production support capability with a pragmatic engineering mindset - someone who can stabilize services, drive improvements, and guide users and teams toward effective adoption. The salary range for this position is €50,000 - €60,000. Final compensation will be determined based on the successful candidate's relevant experience, skills, qualifications, geographic location, and other job-related factors, in accordance with CSC's objective and gender-neutral compensation framework.

Key Responsibilities

• Provide Tier 2 support for document management platforms (Laserfiche and/or iManage), resolving incidents escalated from Tier 1 and owning issues through to closure
• Troubleshoot across platform, integrations, client components, authentication, permissions, and downstream dependencies (e.g., storage, search/indexing, email, Office integrations)
• Participate in major incident response, providing technical leadership, structured diagnosis, and clear stakeholder updates
• Contribute to root cause analysis (RCA) for recurring or high-impact incidents and drive corrective and preventative actions
• Administer and maintain platform configuration including:
• Repositories/workspaces, document types, metadata, templates
• Filing structures, retention settings (where applicable)
• Search/index settings, performance configuration, and capacity management
• Support platform upgrades, patches, and vendor releases (impact assessment, coordination, post-release verification)
• Implement, test, and validate configuration changes aligned to change management processes
• Assist with access reviews, audits, and controls evidence (logging, traceability, change records)
• Where applicable, support workflow automation and routing (e.g., approvals, records routing, notifications)
• Coordinate with internal engineering teams and vendors to resolve integration defects and implement enhancements
• Assist in maintaining system documentation and operational evidence supporting internal and external audit needs
• Create and maintain runbooks, support guides, configuration documentation, and standard operating procedures (SOPs)
• Build knowledge articles to improve Tier 1 resolution rates and reduce repeat incidents
• Identify recurring failure patterns and implement improvements to reduce incident volume and improve stability
• Improve monitoring and alerting for platform health (services, indexing, storage, capacity, integration endpoints)
• Drive operational maturity: standard changes, automation of routine tasks, measurable service reporting

Required Skills & Experience

• Demonstrated hands‑on experience administering and supporting Laserfiche and/or iManage in a production environment is a requirement
• Strong understanding of document management concepts:
• Metadata and classification
• Search/indexing and retrieval
• Permissions/RBAC models
• Experience supporting end‑user and business workflows on document platforms
• Strong troubleshooting skills across:
• Authentication/SSO and directory services (e.g., AD/Azure AD/Entra ID concepts)
• Windows Server services and application stacks
• Web applications, APIs/integrations, and client components
• Monitoring/logging and incident diagnostics
• Experience with ITSM processes (incident, problem, change) and working to SLAs
• Typically 5+ years in systems engineering, application support, or platform administration
• Experience in a regulated or compliance‑focused environment is preferred
• Strong ownership mindset and ability to drive issues to resolution
• Clear communicator with the ability to explain technical topics to non‑technical audiences
• Excellent documentation discipline and attention to detail
• Comfortable working across time zones and coordinating with global teams and vendors
• Ability to prioritise effectively in a high‑volume operational environment
• Bachelor’s degree in IT, Computer Science, or equivalent practical experience
• Vendor training/certification for Laserfiche and/or iManage (preferred, if available)
• Microsoft / Security fundamentals certifications are a plus

When applying for this role, please note that additional background checks may be carried out and an original of your criminal record (n*3) may be requested as evidence of integrity justified with regard to the specific needs of the position to be filled.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge‑based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.

CSC is committed to creating a feeling of belonging through a diverse and growth‑oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success‑sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging.

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

About The Team

At CSC, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.