Senior IT Transformation Program Manager

T-Systems Nederland B.V.; Utrecht; Hybrid; EUR 100,000 - 150,000; Full time

Benefits offered by this job

Hybrid working arrangements

Job summary

T-Systems Netherlands is seeking a Senior IT Transformation Program Manager to lead the transformation of services to a managed service, acting as Product Service Owner for all services and projects delivered.

You will manage a complex cloud environment, coordinate multidisciplinary teams and ensure Run, SRE, service development, migrations and projects align with customer standards and continuous improvement.

Qualifications

• Extensive experience managing large and complex IT transformation or migration programs.
• Experience in cloud infrastructure, preferably Microsoft Azure and SAP environments.
• Strong stakeholder management with senior customer leadership.
• Proven experience coordinating multidisciplinary and international teams.
• Excellent planning, prioritization, team coordination and problem-solving skills.
• Excellent communication in English; Dutch is nice to have.

Responsibilities

• Lead complex IT service transformation, migration and service transition programs from planning to delivery.
• Build strong relationships with senior customer stakeholders and act as their trusted partner.
• Coordinate multidisciplinary teams, suppliers and delivery partners.
• Manage program planning, priorities, resources, budgets, risks and dependencies.
• Develop and maintain clear roadmaps and priorities across projects, cloud services and daily operations.
• Ensure smooth collaboration between transformation activities and ongoing IT services.
• Drive continuous improvement, service quality and operational efficiency.
• Support the development of future managed services and identify opportunities for further improvement.

Skills

Program management

Cloud infrastructure

Azure

SAP environments

Stakeholder management

Agile methodologies

Team coordination

English fluency

Dutch language

Education

PM certification

Job description

Senior IT Transformation Program Manager

Lead Transformation. Drive Customer Service Results. Make an Impact.

Are you an experienced IT Program Manager who enjoys leading complex transformations, bringing people together and building strong customer relationships?

At T-Systems Netherlands, we are looking for a Senior IT Transformation Program Manager to lead the transformation of our services to a managed service and act as Product Service Owner for all services and projects delivered.

You will play a key role in managing a complex cloud environment, coordinating multidisciplinary teams and ensuring that transformation, SRE, service development, projects and daily operations go hand in hand.

Your role

As Senior IT Transformation Program Manager, you will be part of the Cloud Center of Excellence (CCoE) of our customer.

You will lead the Managed Azure Cloud infrastructure services program for the customer's SAP portfolio, including migrations from on-premises environments to Microsoft Azure.

You are responsible for Run, SRE, Service Development, Migrations and Projects maintaining customer standards and continuous Improvement. Planning, prioritization and coordination with all stakeholders together with your expert team.

The environment you will manage:

• 36 SAP landscapes and 340 SAP SIDs
• A multidisciplinary team of 15-20 professionals, including Tech Leads, DevOps engineers and a security engineer
• A complex environment combining cloud transformation, managed services and operational continuity
• Close collaboration with senior customer stakeholders, technical specialists and international delivery teams

This is a senior, hands-on leadership role where your ability to manage people, priorities and stakeholders is just as important as your technical understanding.

What will you do?

• Lead complex IT service transformation, migration and service transition programs from planning through delivery and stabilization.
• Build strong relationships with senior customer stakeholders and act as their trusted partner.
• Coordinate multidisciplinary teams, suppliers and delivery partners.
• Manage program planning, priorities, resources, budgets, risks and dependencies.
• Develop and maintain clear roadmaps and priorities across projects, cloud services and daily operations.
• Ensure smooth collaboration between transformation activities and ongoing IT services.
• Drive continuous improvement, service quality and operational efficiency.
• Support the development of future managed services and identify opportunities for further improvement.

What are we looking for?

You are an experienced IT leader who combines strong program management skills with a practical, customer-focused service approach.

You bring:

• Extensive experience managing large and complex IT transformation or migration programs.
• Experience in cloud infrastructure, preferably Microsoft Azure and SAP environments.
• Strong stakeholder management skills, including experience working with senior customer leadership.
• Proven experience coordinating multidisciplinary and international teams.
• Excellent planning, prioritization, team coordination and problem-solving skills.
• Experience with Agile and traditional project or program management methodologies.
• Strong communication skills and the ability to create structure in complex environments.
• Excellent communication skills in English. Dutch is nice to have.

A relevant project or program management certification is preferred. Experience with Product Ownership, managed services or Site Reliability Engineering (SRE) is an advantage.

Above all, we are looking for someone who takes ownership, builds trust and knows how to turn complex challenges into practical results.

At T-Systems, part of Deutsche Telekom, you will have the opportunity to work on business-critical IT transformation programs for leading enterprise customers.

We offer you:

• A challenging senior role with real responsibility and impact.
• The opportunity to lead a large-scale SAP and Azure transformation.
• Collaboration with experienced international cloud, SAP and IT specialists.
• The strength of a global technology company combined with the personal approach of our Dutch organization.
• A professional, collaborative environment where your ideas and expertise are valued.
• Flexible and hybrid working arrangements.

Where will you work?

This is a hybrid position, with a strong customer-facing element.

You will work at least two days per week at the customer location in the Eindhoven area, preferably three days, combined with working from home and our T-Systems offices in Utrecht and Rijswijk.

Interested?

Are you ready to take the lead in a challenging IT transformation and make a real difference for our customer?