Senior IT Service Engineer

Redcare Pharmacy; Sevenum; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Personal development

Team events

Travel allowance

Vacation days: 28

Employee discount

Job summary

Redcare Pharmacy is seeking a Senior IT Service Engineer to join the Sevenum team. You will support both office-based colleagues and warehouse IT operations, contributing to our cloud transformation and ensuring reliable IT services across Europe.

You will lead technical initiatives, own complex issues, and document resolutions while collaborating with IT Service colleagues. English is required; German and Dutch are a bonus.

Qualifications

• Vocational IT training and 5+ years hands-on IT support experience.
• Strong experience with Windows, macOS, M365, Entra ID/AD and Intune.
• Experience in IT projects; PowerShell; ITIL-based service management is a plus.
• German language skills desirable; Dutch an advantage; English required.

Responsibilities

• Take ownership of technical challenges and provide high‑level IT support across offices and warehouse.
• Support Europe offices and Sevenum logistics hub, ensuring smooth operations with minimal disruption.
• Assist in cloud transformation using Entra ID and Intune; build confidence with these tools.
• Plan and implement new software and IT tools; lead technical initiatives and improvements.
• Document solutions and share knowledge to continuously improve IT services.

Skills

Independent work

Ownership

English comms

Education

Vocational IT training

Tools

Windows

macOS

Microsoft 365

Active Directory/Entra ID

Intune

PowerShell

Job description

About Redcare Pharmacy

As Europe’s No.1 e-pharmacy Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values join us and start your #Redcareer today.

About the role

Are you an experienced IT professional who enjoys solving complex technical challenges while helping shape a modern IT environment? As a Senior IT Service Engineer, you'll join our dedicated IT Service team in Sevenum, where you'll support both office-based colleagues and IT operations at Redcare's largest logistics hub, while contributing to our ongoing cloud transformation and ensuring a reliable IT experience across the business.

About the tech stack

You'll work with a modern and evolving technology landscape, including Microsoft Entra ID, Active Directory, Microsoft Intune, SCCM, Microsoft 365 Products, Jira, Windows and macOS. As we continue moving towards cloud-based solutions, you'll have opportunities to contribute to improvements in our endpoint management and IT service processes.

About your tasks

• Take ownership of technical challenges: Act as a senior point of contact for IT support, investigating and resolving complex hardware, software, system and network connectivity issues while ensuring colleagues receive reliable and effective technical assistance. You'll also create technical documentation for the team and users.
• Support our office and logistics operations: Provide hands‑on IT support to colleagues across our offices in Europe and our Sevenum location, including its logistics hub, troubleshooting technical issues and helping ensure that both office users and warehouse operations can work efficiently with minimal disruption.
• Contribute to our cloud transformation: As we prepare to move towards a more cloud‑based IT environment, support the team in adopting technologies such as Microsoft Entra ID and Intune, contribute your technical expertise and help colleagues build confidence with these tools.
• Drive IT projects and improvements: Contribute to the planning and implementation of new software, systems and IT tools, taking ownership of technical initiatives and identifying opportunities to improve service efficiency.
• Share knowledge and strengthen IT services: Collaborate closely with your IT Service colleagues and other technical teams, support the resolution of complex incidents, document solutions and share your expertise to continuously improve how we deliver IT support.

Qualifications

About you

• You have completed vocational training in IT and bring at least 5 years of hands‑on experience in IT support, IT service operations, IT client operations, system administration or a comparable technical role, ideally within an in‑house IT environment.
• You have strong practical experience with Windows, macOS, Microsoft 365 Products and Active Directory/Entra ID, alongside endpoint management solutions such as Microsoft Intune, and enjoy investigating and resolving complex technical issues.
• You enjoy working independently, taking ownership and improving how things work. Experience participating in IT projects, working with PowerShell or applying ITIL‑based service management practices would be an advantage. Previous experience supporting IT operations in a logistics or warehouse environment would also be beneficial.
• You communicate confidently in English, while German language skills are highly desirable, as German is widely spoken within the IT Service team and at our Sevenum location. Dutch language skills would be an additional advantage. You enjoy sharing your technical knowledge and supporting colleagues with different levels of technical expertise in an international environment.

Additional Information

About your benefits

In order to provide you with the best possible support for your individual needs – whether it’s living a healthy life, having enough time for your needs, or developing your skills – we offer a wide range of different, site‑specific benefits:

• Personal development: We are happy to promote your professional future with us and offer various training courses in our company and with external partners.
• Redcare events: We promote team‑building through creative team events, and celebrate our successes together at regularly scheduled parties.
• Mobility: Not all employees live close to our office. That’s why we support our employees with your daily commute with a travel allowance. This compensation is paid to you in addition to your salary.
• Vacation: We can offer you 28 vacation days and a vacation pay once per year (8 % of your annual gross) in addition to your salary.
• Employee discount: Several times a year, we offer you discounted employee sales directly at the Sevenum location as well as 10 % off on our assortment for all employees.