Senior HRSD & Moveworks Lead — AI-Driven Employee Experience

Cognizant; Amsterdam; On-site; EUR 140,000 - 190,000; Full time

Benefits offered by this job

NS business card to cover your commute

25 days of paid holiday per year

Laptop

Smartphone

A pension scheme

Health insurance

Organization driven by technology - we

Access to Cognizant Academy digital

Job summary

Cognizant in the Netherlands seeks an experienced HRSD & Moveworks Lead to drive and expand HRSD and AI-powered employee experience across the EMEA market, combining technical leadership with advisory and hands-on delivery.

You will lead the HRSD and Moveworks capability within the ServiceNow Center of Excellence, shaping architectures, roadmaps, and acceleration assets while partnering with customer stakeholders.

Qualifications

• 10-14 years of professional IT and consulting experience.
• Minimum 6 years of hands-on ServiceNow HR Service Delivery experience.
• Proven experience leading large-scale HRSD implementations in enterprise environments.
• Experience supporting multiple customers, stakeholders, and delivery teams in a consulting environment.
• Strong understanding of HR service management processes and employee experience transformation initiatives.
• Experience managing technical escalations and customer-facing solution delivery.

Responsibilities

• Provide architecture-level leadership and oversight for complex ServiceNow HRSD implementations.
• Act as a senior technical advisor on HR Service Delivery; Employee Center; Case and Knowledge Management; Employee Journey Management; Moveworks integrations and administration; HRSD and ITSM crossover workflows.
• Support large-scale enterprise transformations involving multi-department HR case management; AI-powered enterprise search; Conversational and agentic employee assistance.
• Join delivery teams for high-profile customer engagements to provide solution design and technical governance.
• Lead resolution of P1 and P2 HRSD and Moveworks escalations in partnership with delivery teams and customer stakeholders.
• Own and present capability roadmaps during customer governance and strategic planning sessions.
• Ensure consistent architecture and quality standards across HRSD programs.

Skills

HRSD

Moveworks

ServiceNow

Leadership

Stakeholder management

Solution architecture

Tools

ServiceNow

Moveworks

IntegrationHub

Flow Designer

ITSM

Job description

Cognizant in the Netherlands seeks an experienced HRSD & Moveworks Lead to drive and expand HRSD and AI-powered employee experience across the EMEA market, combining technical leadership with advisory and hands-on delivery.

You will lead the HRSD and Moveworks capability within the ServiceNow Center of Excellence, shaping architectures, roadmaps, and acceleration assets while partnering with customer stakeholders.