Senior HR Services Architect - AI-Enabled Self-Service

Heerema; Leiden; Remote; EUR 55,000 - 70,000; Full time

Benefits offered by this job

Bonus system

Gym access

30 days off

Leiden office

Job summary

Heerema Marine Contractors seeks a Senior HR Services Specialist to combine hands-on HR expertise with a continuous improvement mindset. You support employees and managers on a broad range of HR topics and help make HR services more efficient and self-service oriented.

You will analyse recurring questions, identify bottlenecks and translate insights into practical improvements, collaborating with HR Business Partners, Centers of Expertise and HRIS to enhance the employee experience.

Qualifications

• 4+ years of experience in HR Operations, HR Services or a similar HR environment.
• Affinity with HR systems, digitalization, self-service and AI.
• Proactive, customer-focused and analytical mindset.
• Fluency in Dutch and English.

Responsibilities

• Acting as a subject matter expert for HR processes and employee lifecycle administration.
• Identifying trends, recurring questions and opportunities for improvement.
• Improving self-service content, FAQs and knowledge articles.
• Contributing to automation and AI-enabled improvements within HR Services.
• Coaching and supporting colleagues through onboarding and ongoing development.

Education

HBO or university level education

Tools

HRIS

Job description

Heerema Marine Contractors seeks a Senior HR Services Specialist to combine hands-on HR expertise with a continuous improvement mindset. You support employees and managers on a broad range of HR topics and help make HR services more efficient and self-service oriented.

You will analyse recurring questions, identify bottlenecks and translate insights into practical improvements, collaborating with HR Business Partners, Centers of Expertise and HRIS to enhance the employee experience.