Senior Front-Office Transformation Lead (AI)

International Business Machines Corporation; Amsterdam; On-site; EUR 80,000 - 110,000; Full time

Job summary

IBM Consulting is seeking a Customer Transformation Business Consultant in Amsterdam to lead front-office transformation initiatives that drive measurable business outcomes. You will design blueprints, roadmaps, and process reinvention across CRM, Sales, Service, and Marketing, and collaborate with global teams to deliver scalable changes.

The role requires strong stakeholder engagement and presentation skills, with experience across multiple customer transformation programs in global

Qualifications

• 8+ years of experience in customer, front-office, or process transformation consulting.
• Participation in at least three customer transformation programs.
• Strong understanding of front-office digital transformation, including CRM, Sales, Service, Marketing, and Commerce.
• Excellent stakeholder engagement, communication, and presentation skills.
• Experience working in global, multi-disciplinary environments.

Responsibilities

• Drive front-office transformation strategies and GTM aligned to business outcomes, industry trends, and measurable results.
• Develop strategies, design blueprints, roadmaps, and process reinvention recommendations to enable AI-transformation led customer and commerce transformations (across all front office domains)
• Facilitate workshops, stakeholder engagement sessions, and change adoption activities.
• Collaborate with global and cross-functional offering, GTM and delivery teams to ensure effective execution, capability building, and sustainable change.

Skills

Stakeholder engagement

Communication

Presentation skills

Front-office transformation

CRM

Sales

Service

Marketing

Commerce

Global multi-disciplinary experience

Job description

IBM Consulting is seeking a Customer Transformation Business Consultant in Amsterdam to lead front-office transformation initiatives that drive measurable business outcomes. You will design blueprints, roadmaps, and process reinvention across CRM, Sales, Service, and Marketing, and collaborate with global teams to deliver scalable changes.

The role requires strong stakeholder engagement and presentation skills, with experience across multiple customer transformation programs in global