Senior Floor Supervisor (HSK)

Hotelprofessionals - Clayton Hotel Amsterdam American

Amsterdam

On-site

EUR 42,000 - 54,000

Full time

14 days+

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Benefits offered by this job

Fresh meals during your shift

Uniform provided

50% off food & drinks

€60 employee room rate

30% Friends & Family discount

Job summary

Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is seeking a Senior Floor Supervisor to lead the housekeeping team and uphold luxury standards in a busy, iconic hotel on Leidseplein. You will coach room attendants, supervise daily operations, and ensure consistent cleanliness and presentation across guest rooms and public areas.

Ideal candidates bring 4+ years in hospitality management, luxury hotel experience, and a formal hospitality qualification.

Qualifications

4+ years' experience in hospitality management, preferably within housekeeping operations.
Luxury hotel experience is highly desirable.
Degree or diploma in Hospitality Management, or equivalent experience.
Strong organisational and communication skills.
Ability to read, write and communicate effectively in English.

Responsibilities

Coach Room Attendants and Supervisors to maximise guest satisfaction.
Train new employees on company expectations and procedures.
Conduct periodic evaluation talks with staff.
Maintain a positive environment to maximise potential.
Coordinate with Front Office and Engineering on room status and maintenance.
Contribute to ongoing development and continuous improvement of the department.
Inspect guest rooms and public areas to ensure standards.

Skills

Hospitality management

Team coaching

Communication skills

English proficiency

Education

Degree or diploma in Hospitality Management, or equivalent experience

Job description

Senior Floor Supervisor (Housekeeping) - Clayton Hotel Amsterdam American

Join the team at Clayton Hotel Amsterdam American; a landmark Art Nouveau hotel nestled in the vibrant heart of Amsterdam’s Leidseplein.

We're looking for an experienced and motivated Senior Floor Supervisor who thrives in a fast-paced environment and takes pride in delivering exceptional standards. Leading by example, you'll coach and support our housekeeping team, maintain impeccable cleanliness throughout the hotel, and ensure every guest enjoys a seamless, comfortable stay.

Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary "Café Americain and Bar Americain", , you'll play a key role in maintaining the quality, presentation, safety, and service standards that make our historic hotel unique.

Objective of the Role

As Senior Floor Supervisor, you'll be responsible for the day-to-day organisation of the Housekeeping department, ensuring agreed standards of cleanliness and presentation are consistently achieved to maximise both guest and employee satisfaction.

You’ll oversee daily inspections of guest rooms and public areas, coach and coordinate up to 10 Room Attendants and 2 Floor Supervisors (daily), communicate closely with Front Office and Engineering regarding room status and maintenance issues, and contribute to the ongoing development and continuous improvement of the department.

Key Responsibilities

Lead & Inspire the Team

Coach Room Attendants and Supervisors to maximise guest satisfaction.
Train new employees in company expectations and procedures.
Conduct Periodic Evaluation Talks with Room Attendants.
Create a positive environment in which all employees have the ability to maximise their potential.
Work as a team, helping all employees complete the required activities that ensure we deliver high-quality service & productivity.
Participate in meetings on each shift, including Housekeeping and overall hotel morning meetings.

Deliver Exceptional Housekeeping Standards

Inspect guest rooms & public areas according to company standards.
Monitor operations to ensure the correct sequence of service is consistently followed and all brand standards are properly executed.
Ensure the proper handling, maintenance, storage, and security of all department equipment & supplies.

Manage Daily Operations

Balance staffing levels to achieve the ideal employee and guest engagement while maintaining cost efficiency.
Weekly ordering of guest amenities and cleaning supplies according to set budgets.
Complete monthly inventories of all supplies.
Coordinate operations with other departments as needed.

Put Guests First

Maintain awareness of guests in corridors by greeting them warmly, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
Be knowledgeable about the hotel's facilities, services, operating hours, in-house events, conferences, and amenities to proactively assist guests.
Resolve guest complaints using hotel procedures.
Review and develop guest history records to enhance personalised service for repeat guests and VIPs.

Drive Professional Standards

Know, understand, and practice the hotel's mission, values, mottos, culture, and spirit with energy and enthusiasm.
Maintain confidentiality of guest, employee, and company information.
Perform duties in accordance with company standards, policies, guidelines, and applicable laws and regulations.

Prioritise Safety & Compliance

Ensure a healthy and safe work environment for employees and guests.
Fulfil all obligations under Health & Safety legislation and company procedures.
Carry out Health & Safety training and refresher training with team members.
Successfully complete Duty Manager and BHV (First Aid & Fire Warden) training.

What We’re Looking For:

4+ years' experience in hospitality management, preferably within housekeeping operations
Luxury hotel experience is highly desirable
Degree or diploma in Hospitality Management, or equivalent experience
Thorough knowledge of housekeeping operations and hotel cleanliness standards
Experience coaching, developing and motivating teams
Strong organisational and communication skills
Comfortable using computers and completing administrative tasks
Ability to read, write and communicate effectively in English (additional languages are an advantage)
Strong problem-solving skills and the confidence to deal professionally with guests and colleagues
Physically able to stand, walk, bend, lift, push and carry equipment throughout the shift
Flexible to work evenings, weekends and public holidays when required
Understanding of lifestyle hotels and exceptional guest service

What You’ll Get From Us:

A Culture That Cares

A warm, people-first team where you’re valued and supported
Regular staff events, recognition programmes, and a workplace that feels like home

Real Career Progression

Access to our Dalata Academy for learning, growth, & career development
Opportunities to grow your career across our hotels currently in Ireland, the UK, Germany, and the Netherlands

Daily Perks

Fresh meals during your shift
Uniform provided
50% off food & drinks in all Dalata hotels
€60 employee room rate across all Dalata-owned properties
30% Friends & Family discount on stays

Extra Benefits

One extra annual leave day for every year you work (up to 5 additional days)
Travel allowance for commutes over 10km
Free overnight stay in the hotel after your probation period
Access to our Employee Assistance Programme

A Culture You Can Grow In:

At Dalata Hotel Group, we don’t just run hotels - we build careers and communities. We bring the heart of hospitality to everything we do: supporting our teams, welcoming our guests, and growing together across countries. As Ireland's largest hotel operator, we see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

You’ll be joining a workplace that values Our People, Our Fairness, Our Service and Our Individuality. Whether you’re on your first day or your fifth year, your ideas, voice, and growth matter here. Our company is a place where you can do great things - individually and as a team. Through our award-winning training programmes and a culture of recognition, we’ll help you reach the next level - and enjoy the journey along the way.

Dalata is a proudly inclusive employer. We celebrate diversity and are committed to creating a workplace where everyone can thrive. If you need any accommodations during the application process, just let us know.

What We’re Looking For:

4+ years' experience in hospitality management, preferably within housekeeping operations
Luxury hotel experience is highly desirable
Degree or diploma in Hospitality Management, or equivalent experience
Thorough knowledge of housekeeping operations and hotel cleanliness standards
Experience coaching, developing and motivating teams
Strong organisational and communication skills
Comfortable using computers and completing administrative tasks
Ability to read, write and communicate effectively in English (additional languages are an advantage)
Strong problem-solving skills and the confidence to deal professionally with guests and colleagues
Physically able to stand, walk, bend, lift, push and carry equipment throughout the shift
Flexible to work evenings, weekends and public holidays when required
Understanding of lifestyle hotels and exceptional guest service

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

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