Senior Floor Supervisor (HSK)

Dalata Hotel Group plc; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Meal during shift

Uniform provided

50% off food & drinks

€60 employee room rate

Friends & Family discount 30%

Annual leave bonus

Travel allowance

Free overnight stay

Employee Assistance Programme

Job summary

Clayton Hotel Amsterdam American is seeking a Senior Floor Supervisor to lead the housekeeping team, coaching up to 10 Room Attendants and 2 Floor Supervisors. You will ensure impeccable cleanliness, guest comfort, and presentation across the property in a fast-paced environment.

This role requires 4+ years in hospitality management, preferably in housekeeping, with strong leadership and English communication. A luxury-hotel mindset and a hospitality degree are highly valued.

Qualifications

• 4+ years' experience in hospitality management, preferably within housekeeping operations.
• Luxury hotel experience is highly desirable.
• Degree or diploma in Hospitality Management, or equivalent experience.

Responsibilities

• Lead and coach the housekeeping team to maximise guest satisfaction.
• Inspect rooms and public areas to ensure brand standards are met.
• Balance staffing, order amenities, and manage inventories.
• Coordinate with Front Office and Engineering on room status.
• Maintain safety, cleanliness, and overall service quality.

Skills

Leadership

Housekeeping

Coaching

English

Education

Degree in Hospitality Management

Job description

Senior Floor Supervisor (Housekeeping) - Clayton Hotel Amsterdam American

Join the team at Clayton Hotel Amsterdam American; a landmark Art Nouveau hotel nestled in the vibrant heart of Amsterdam’s Leidseplein.

We're looking for an experienced and motivated Senior Floor Supervisor who thrives in a fast-paced environment and takes pride in delivering exceptional standards. Leading by example, you'll coach and support our housekeeping team, maintain impeccable cleanliness throughout the hotel, and ensure every guest enjoys a seamless, comfortable stay.

Clayton Hotel Amsterdam American, part of the Dalata Hotel Group, is a 4-star, 173-room hotel nestled in one of the most beautiful art nouveau buildings in the Netherlands. Home to the legendary Café Americain and Bar Americain, , you'll play a key role in maintaining the quality, presentation, safety, and service standards that make our historic hotel unique.

Objective of the Role

As Senior Floor Supervisor, you'll be responsible for the day-to-day organisation of the Housekeeping department, ensuring agreed standards of cleanliness and presentation are consistently achieved to maximise both guest and employee satisfaction.

You'll oversee daily inspections of guest rooms and public areas, coach and coordinate up to 10 Room Attendants and 2 Floor Supervisors (daily), communicate closely with Front Office and Engineering regarding room status and maintenance issues, and contribute to the ongoing development and continuous improvement of the department.

Key Responsibilities

Lead & Inspire the Team

• Coach Room Attendants and Supervisors to maximise guest satisfaction.
• Train new employees in company expectations and procedures.
• Conduct Periodic Evaluation Talks with Room Attendants.
• Create a positive environment in which all employees have the ability to maximise their potential.
• Work as a team, helping all employees complete the required activities that ensure we deliver high-quality service & productivity.
• Participate in meetings on each shift, including Housekeeping and overall hotel morning meetings.

Deliver Exceptional Housekeeping Standards

• Inspect guest rooms & public areas according to company standards.
• Monitor operations to ensure the correct sequence of service is consistently followed and all brand standards are properly executed.
• Ensure the proper handling, maintenance, storage, and security of all department equipment & supplies.

Manage Daily Operations

• Balance staffing levels to achieve the ideal employee and guest engagement while maintaining cost efficiency.
• Weekly ordering of guest amenities and cleaning supplies according to set budgets.
• Complete monthly inventories of all supplies.
• Coordinate operations with other departments as needed.

Put Guests First

• Maintain awareness of guests in corridors by greeting them warmly, using names when known, moving carts to allow guests to pass, and turning off vacuum cleaners when guests are present.
• Be knowledgeable about the hotel's facilities, services, operating hours, in-house events, conferences, and amenities to proactively assist guests.
• Resolve guest complaints using hotel procedures.
• Review and develop guest history records to enhance personalised service for repeat guests and VIPs.

Drive Professional Standards

• Know, understand, and practice the hotel's mission, values, mottos, culture, and spirit with energy and enthusiasm.
• Maintain confidentiality of guest, employee, and company information.
• Perform duties in accordance with company standards, policies, guidelines, and applicable laws and regulations.

Prioritise Safety & Compliance

• Ensure a healthy and safe work environment for employees and guests.
• Fulfil all obligations under Health & Safety legislation and company procedures.
• Carry out Health & Safety training and refresher training with team members.
• Successfully complete Duty Manager and BHV (First Aid & Fire Warden) training.

What We're Looking For:

We're looking for an experienced housekeeping professional with strong leadership skills and a passion for delivering outstanding guest experiences. Here's what makes a great fit:

• 4+ years' experience in hospitality management, preferably within housekeeping operations
• Luxury hotel experience is highly desirable
• Degree or diploma in Hospitality Management, or equivalent experience
• Thorough knowledge of housekeeping operations and hotel cleanliness standards
• Experience coaching, developing and motivating teams
• Strong organisational and communication skills
• Comfortable using computers and completing administrative tasks
• Ability to read, write and communicate effectively in English (additional languages are an advantage)
• Strong problem-solving skills and the confidence to deal professionally with guests and colleagues
• Physically able to stand, walk, bend, lift, push and carry equipment throughout the shift
• Flexible to work evenings, weekends and public holidays when required
• Understanding of lifestyle hotels and exceptional guest service

What You'll Get From Us:

At Dalata, we believe great people deserve great rewards. Here's what you can expect when you join our team:

A Culture That Cares

• A warm, people-first team where you're valued and supported
• Regular staff events, recognition programmes, and a workplace that feels like home

Real Career Progression

• Access to ourDalata Academyfor learning, growth, & career development
• Opportunities to grow your career across our hotels currently in Ireland, the UK, Germany, and the Netherlands

Daily Perks

• Fresh meals during your shift
• Uniform provided
• 50% off food & drinksin all Dalata hotels
• €60 employee room rateacross all Dalata-owned properties
• 30% Friends & Family discounton stays

Extra Benefits

• One extra annual leave day for every year you work (up to 5 additional days)
• Travel allowance for commutes over 10km
• Free overnight stayin the hotel after your probation period
• Access to ourEmployee Assistance Programme

A Culture You Can Grow In:

At Dalata Hotel Group, we don't just run hotels - we build careers and communities. We bring the heart of hospitality to everything we do: supporting our teams, welcoming our guests, and growing together across countries. As Ireland's largest hotel operator, we see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

You'll be joining a workplace that values Our People, Our Fairness, Our Service and Our Individuality. Whether you're on your first day or your fifth year, your ideas, voice, and growth matter here. Our company is a place where you can do great things - individually and as a team. Through our award-winning training programmes and a culture of recognition, we'll help you reach the next level - and enjoy the journey along the way.

Dalata is a proudly inclusive employer. We celebrate diversity and are committed to creating a workplace where everyone can thrive. If you need any accommodations during the application process, just let us know.