Senior Engineer - Employee Collaboration, Productivity & Engagement

Slashhash; Amsterdam; On-site; EUR 110,000 - 150,000; Full time

Job summary

ING is seeking a Senior Engineer to design, configure and operate Microsoft Teams platform capabilities, including collaboration policies, meeting policies, messaging experiences, and governance. You will translate requirements into scalable configurations and guardrails, monitor service health, and drive reliability improvements.

You will lead work on Microsoft Teams Rooms, Intune MDM/MAM, and Power Platform capabilities, collaborating with security, risk, and business stakeholders to ensure

Qualifications

• Must have extensive experience with enterprise-scale Microsoft 365 workplace services and platform governance.

Responsibilities

• Design, configure and operate Microsoft Teams platform capabilities, including policies and governance.

Job description

Senior Engineer role in Global Workplace Services at ING, responsible for Microsoft Teams, Teams Rooms, Enterprise Mobility Management with Intune, and Power Platform capabilities. Requires extensive experience in enterprise-scale Microsoft 365 workplace services, platform governance, and operational resilience.

Technical (Must-have)

• Microsoft 365
• Microsoft Teams
• Microsoft Teams Rooms
• Microsoft Intune
• Microsoft Power Platform
• Power Apps
• Power Automate
• Managed Environments
• Enterprise Mobility Management
• Mobile Device Management
• Mobile Application Management
• Conditional Access
• PowerShell
• Azure DevOps
• AI
• Copilot
• GenAI agents
• RAG pipelines
• DSPM
• DLP
• Information Protection
• Insider Risk Management

Soft Skills

• Collaboration
• Ownership
• Curiosity
• Service mindset
• Communication
• Problem solving
• Stakeholder management
• Technical leadership
• CoachingKnowledge sharing

Key Responsibilities

• Design, configure and operate Microsoft Teams platform capabilities, including collaboration policies, meeting policies, messaging experiences, meeting security, app governance and lifecycle processes.
• Translate business, security and compliance requirements into scalable Teams configurations, operating standards and engineering guardrails.
• Monitor service health, adoption, incidents and platform changes, and drive improvements that enhance reliability, usability and supportability.
• Provide technical leadership for complex incidents, escalations, major changes and investigations related to Teams collaboration services.
• Design, configure and support Microsoft Teams Rooms, shared meeting devices, Teams panels and related meeting-room capabilities in an enterprise environment.
• Ensure meeting-room devices are securely enrolled, managed, monitored and maintained, including configuration standards, update processes, firmware lifecycle and operational documentation.
• Collaborate with workplace, network, facilities, AV, security, vendor and support teams to improve the end-to-end meeting experience.
• Troubleshoot complex Teams Rooms and meeting-room issues and contribute to standards that improve reliability, monitoring and incident response.
• Design, operate and continuously improve Enterprise Mobility Management capabilities for Android and iOS using Microsoft Intune in both Mobile Device Management (MDM) as well as Mobile Application Management (MAM) configurations.
• Configure and maintain device enrolment, compliance policies, configuration profiles, app protection policies, app configuration policies, mobile application deployment and Conditional Access dependencies.
• Manage enterprise mobility integrations such as Apple Business Manager, Android Enterprise and certificate-based access patterns where applicable.
• Ensure mobile-device and mobile-application management solutions are secure, scalable, auditable and aligned with ING security, privacy and regulatory expectations.
• Design, operate and improve Microsoft Power Platform capabilities, including Power Apps, Power Automate, Managed Environments, connector governance and environment lifecycle management.
• Implement governance patterns, data-loss-prevention controls, environment strategy, access models and operational controls that enable business innovation while managing technology and compliance risk.
• Support makers, product teams and risk stakeholders with clear technical guidance, reusable patterns and controlled adoption of Power Platform services.
• Contribute to automation, reporting and monitoring that improves visibility into platform usage, compliance posture, service health and operational risks.
• Implement and manage enterprise-grade AI and multi-agent systems (Copilot, GenAI agents, orchestration frameworks)
• Design of agentic workflows (multi-agent reasoning, routing, integrations)
• Define and implement AI platform architecture, RAG pipelines, and integrations with enterprise systems
• Ensure AI systems are scalable, secure, observable, and compliant
• Drive technical decision-making, architecture reviews, and engineering standards
• Defines enterprise controls for secure AI adoption including oversharing prevention, data classification, DSPM, DLP, Information Protection, Insider Risk Management and AI governance.
• Ensure AI reliability, monitoring, and continuous improvement loops
• Manage AI safety, governance, observability, and risk mitigation frameworks
• Guarantee compliance with security, data protection, and regulatory standards
• Apply strong engineering practices, including automation, scripting, configuration control, documentation, monitoring, service reporting and structured problem management.
• Use PowerShell, Azure DevOps pipelines and other automation capabilities to standardize deployments, reduce manual effort and improve operational quality.
• Identify, document and mitigate risks across collaboration, meeting-room, mobility and Power Platform services, ensuring controls remain effective and actions are tracked to completion.
• Contribute to audit, cyber resilience, business continuity, sourcing, privacy and compliance activities related to Microsoft 365 workplace platform services.
• Work effectively with Product Owners, Chapter Leads, IT Area Leads, engineers, support teams, security, risk, compliance, facilities, vendors and business stakeholders.
• Translate user needs, operational insights and regulatory expectations into practical engineering improvements and roadmap input.
• Communicate clearly with technical and non-technical audiences, including during incidents, changes, escalations, service reviews and governance discussions.
• Share knowledge, coach colleagues and strengthen operational maturity across engineering and support teams.

Microsoft 365, Microsoft Teams, Microsoft Teams Rooms, Microsoft Intune, Microsoft Power Platform, Power Apps, Power Automate, Managed Environments, Enterprise Mobility Management, Mobile Device Management, Mobile Application Management, Conditional Access, PowerShell, Azure DevOps, AI, Copilot, GenAI agents, RAG pipelines, DSPM, DLP, Information Protection, Insider Risk Management