Senior Engineer - Employee Collaboration, Productivity & Engagement

ing; Amsterdam; On-site; EUR 100,000 - 140,000; Full time

Job summary

ING is seeking a Senior Engineer for Global Workplace Services to act as a technical authority for collaboration, meeting-room, enterprise mobility and Power Platform capabilities. You will design, operate and continuously improve Teams, Teams Rooms, Intune and Power Platform with governance, security and resilience in mind.

You will collaborate with global teams to ensure secure, scalable and user-friendly workplace services that enable hybrid work while maintaining ING security standards and

Qualifications

• Senior Engineer with SME for Microsoft 365 collaboration and enterprise mobility.
• Design, operate and improve secure, scalable workplace services across ING.

Responsibilities

• Design, operate and improve Microsoft Teams platform capabilities and policies.
• Monitor service health, advise on incidents and drive improvements.

Skills

Platform engineering

Technical leadership

Incident management

Stakeholder collaboration

Tools

Microsoft Teams

Teams Rooms

Intune

Power Apps

Power Automate

Environment management

Job description

As a Senior Engineer in Global Workplace Services, you will be a technical authority for collaboration, meeting-room, enterprise mobility and low-code platform capabilities used across ING. You will design, operate and continuously improve Microsoft Teams, Microsoft Teams Rooms, Enterprise Mobility Management for Android and iOS using Microsoft Intune, and Microsoft Power Platform capabilities including Power Apps, Power Automate and Managed Environments. In this role, you combine deep hands‑on engineering with platform governance, operational resilience, security, compliance and stakeholder collaboration.

Team

The purpose of Global Workplace Services is to provide ING colleagues with a Digital Workplace to collaborate frictionless in a hybrid world. Global Workplace Services enables all colleagues worldwide to do their jobs as effectively as possible, using modern digital tools that are secure, up to date and user friendly.

The Workplace department maximizes the delivery of value for employees by leveraging the Microsoft Cloud Platform in the areas of collaboration, productivity, communication, automation and employee experience services. Workplace owns and manages Microsoft 365, Microsoft Teams, Teams Rooms, Microsoft Intune, Power Platform and related platform capabilities, including the governance, automation, operational controls and risk management practices needed to operate these services safely at enterprise scale.

M365 Collaboration, Mobility & Power Platform Chapter

This chapter provides secure, reliable and scalable workplace collaboration and productivity capabilities. It manages Microsoft Teams and Teams Rooms services, enterprise mobility capabilities for Android and iOS using Microsoft Intune, and Microsoft Power Platform services including Power Apps, Power Automate and environment management. The chapter ensures these services are well‑governed, automated where possible, compliant with ING standards and continuously improved based on user needs, operational data and technology developments.

Roles and responsibilities

As a Senior Engineer in Global Workplace Services, you will act as a subject‑matter expert and hands‑on platform engineer across Microsoft Teams, Microsoft Teams Rooms, Enterprise Mobility Management and Microsoft Power Platform. You will be responsible for designing, operating and continuously improving secure, reliable and scalable workplace services that support collaboration, productivity, automation and hybrid working across ING.

Microsoft Teams Platform Engineering

Design, configure and operate Microsoft Teams platform capabilities, including collaboration policies, meeting policies, messaging experiences, meeting security, app governance and lifecycle processes.

Translate business, security and compliance requirements into scalable Teams configurations, operating standards and engineering guardrails.

Monitor service health, adoption, incidents and platform changes, and drive improvements that enhance reliability, usability and supportability.

Provide technical leadership for complex incidents, escalations, major changes and investigations related to Teams collaboration services.

Microsoft Teams Rooms & Meeting Experience

Design, configure and support Microsoft Teams Rooms, shared meeting devices, Teams panels and related meeting‑room capabilities in an enterprise environment.

Ensure meeting‑room devices are securely enrolled, managed, monitored and maintained, including configuration standards, update processes, firmware lifecycle and operational documentation.

Collaborate with workplace, network, facilities, AV, security, vendor and support teams to improve the end‑to‑end meeting experience.

Troubleshoot complex Teams Rooms and meeting‑room issues and contribute to standards that improve reliability, monitoring and incident response.

Enterprise Mobility Management

Design, operate and continuously improve Enterprise Mobility Management capabilities for Android and iOS using Microsoft Intune in both Mobile Device Management (MDM) as well as Mobile Application Management (MAM) configurations.

Configure and maintain device enrolment, compliance policies, configuration profiles, app protection policies, app configuration policies, mobile application deployment and Conditional Access dependencies.

Manage enterprise mobility integrations such as Apple Business Manager, Android Enterprise and certificate‑based access patterns where applicable.

Ensure mobile‑device and mobile‑application management solutions are secure, scalable, auditable and aligned with ING security, privacy and regulatory expectations.

Power Platform Engineering

Design, operate and improve Microsoft Power Platform capabilities, including Power Apps, Power Automate, Managed Environments, connector governance and environment lifecycle management.

Implement governance patterns, data‑loss‑prevention controls, environment strategy, access models and operational controls that enable business in