Senior Customs Operations Administrator

A.P. Moller - Maersk; Rotterdam, Den Haag; On-site; EUR 55,000 - 85,000; Full time

Job summary

Maersk is seeking a Senior Customs Operations Administrator in Rotterdam to coordinate import, export, and transit declarations, ensuring compliance and timely clearance. You will guide teammates, resolve complex issues, and drive process improvements while coordinating with customers and authorities.

You will manage data analysis, reporting, and performance objectives, with a focus on accuracy, efficiency, and service quality in a fast-paced environment.

Qualifications

• Several years of experience in customs operations.
• Strong knowledge of import/export/transit procedures.
• Experience with audits and compliance matters.
• Ability to prioritize, meet deadlines and work fast-paced.
• Excellent communication and stakeholder management.
• Experience with customs declaration systems.

Responsibilities

• Coordinate complex import, export, and transit declarations for timely clearance.
• Act as a subject matter expert on customs-related queries and guidance.
• Identify and resolve customs issues, reducing risk and impact.
• Ensure compliance with local regulations and internal standards.
• Build relationships with customers, authorities, carriers, and stakeholders.
• Lead or participate in continuous improvement and automation initiatives.

Skills

Customs ops

Compliance

Stakeholder mgmt

Analytical

Mentoring

English

Dutch advantage

Tools

Customs software

Job description

The Senior Customs Operations Administrator is responsible for coordinating and managing complex customs operations, ensuring full compliance with local and international customs regulations. Acting as a subject matter expert within the team, this role oversees end-to-end customs processes, supports less experienced colleagues, drives process improvements, and serves as a key point of contact for customers, customs authorities, and internal stakeholders.

Main Tasks And Responsibilities

• Manage and oversee complex import, export, and transit declarations, ensuring accuracy, compliance, and timely clearance of goods.
• Act as a subject matter expert for customs-related queries, providing guidance, coaching, and support to team members.
• Proactively identify, investigate, and resolve customs-related issues, exceptions, and escalations, minimizing operational and financial risk.
• Ensure compliance with all local customs regulations, statutory requirements, and internal compliance standards.
• Build and maintain strong relationships with customers, customs authorities, carriers, and internal stakeholders.
• Analyze operational data and prepare reports, providing recommendations to improve efficiency, service quality, and compliance.
• Take ownership of customer accounts and support implementation activities for new business and process changes.
• Lead or actively participate in continuous improvement initiatives, automation projects, and customs-related transformations.
• Support knowledge sharing, onboarding, and training activities within the team.
• Contribute to operational planning, workload distribution, and achievement of team performance objectives.
• Ensure all financial activities related to customs brokerage are completed accurately and within agreed timelines.

Required Skills And Experience

• Several years of experience in customs operations, customs brokerage, or international trade compliance.
• Strong knowledge of import, export, transit, and customs clearance procedures.
• Solid understanding of local customs regulations of fruit, vegetables and Veterinary goods and practical experience working with customs authorities
• Experience handling complex customs cases, audits, escalations, and compliance-related matters.
• Proven ability to prioritize workload, meet deadlines, and work effectively in a fast-paced environment.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Experience with customs declaration systems and customs-related software.
• Advanced customer-facing and stakeholder management skills.
• Ability to coach, mentor, and support colleagues within the team.
• Strong communication skills in English; Dutch is an advantage.
• Experience with perishables, veterinary goods, or controlled goods is considered a strong asset.

As part of our background check, you could be asked to obtain VOG.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].