Customs Team Leader

APM Terminals; Rotterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

APM Terminals in Rotterdam is seeking an experienced leader to head a team of customs professionals, guiding them to achieve compliant and timely customs clearance for clients.

You will oversee the end-to-end clearance process, allocate resources effectively, and collaborate with clients to resolve issues while driving efficiency and maintaining high quality and compliance standards.

Qualifications

• Minimum 2 years in a leadership or supervisory role in customs.
• Strong knowledge of customs regulations, trade compliance, and safety and security regulations.
• Proven track record of leading high-performing teams and achieving successful customs clearance outcomes.
• Excellent communication and interpersonal skills for client and stakeholder relations.
• Ability to work in fast-paced environment and manage multiple deadlines.
• Fluency in English; Dutch language preferred.
• Willingness to provide a VOG for pre-employment screening.

Responsibilities

• Lead a team of customs professionals, providing guidance and support to ensure successful customs clearance outcomes for clients.
• Oversee the customs clearance process, ensuring compliance with all relevant laws and regulations, including customs regulations, trade compliance, and safety and security regulations.
• Manage the team’s workload, allocating tasks and resources effectively to meet client needs and deadlines.
• Collaborate with clients and stakeholders to ensure timely and accurate customs clearance, addressing any issues or concerns that may arise.
• Develop and implement process improvements to increase efficiency and productivity while maintaining a high level of quality and compliance.
• Provide training and coaching to team members to enhance their knowledge and skills in customs clearance and compliance.
• Monitor and report on key performance indicators (KPIs) to measure team performance and identify areas for improvement.
• Ensure that all team members are aware of and adhere to Maersk Customs policies and procedures, as well as relevant industry standards and regulations.
• Foster a positive and inclusive team culture, promoting collaboration, respect, and open communication.

Skills

Leadership

Customs regulations knowledge

Trade compliance

Communication skills

Analytical skills

Process improvements

Attention to detail

MS Office

English fluency

Dutch language (preferred)

Education

Relevant qualification in logistics, customs, or supply chain management

Tools

Customs clearance software

MS Office

Job description

Responsibilities

• Lead a team of customs professionals, providing guidance and support to ensure successful customs clearance outcomes for clients.
• Oversee the customs clearance process, ensuring compliance with all relevant laws and regulations, including customs regulations, trade compliance, and safety and security regulations.
• Manage the team’s workload, allocating tasks and resources effectively to meet client needs and deadlines.
• Collaborate with clients and stakeholders to ensure timely and accurate customs clearance, addressing any issues or concerns that may arise.
• Develop and implement process improvements to increase efficiency and productivity while maintaining a high level of quality and compliance.
• Provide training and coaching to team members to enhance their knowledge and skills in customs clearance and compliance.
• Monitor and report on key performance indicators (KPIs) to measure team performance and identify areas for improvement.
• Ensure that all team members are aware of and adhere to Maersk Customs policies and procedures, as well as relevant industry standards and regulations.
• Foster a positive and inclusive team culture, promoting collaboration, respect, and open communication.

Qualifications

• Relevant qualification in logistics, customs, or supply chain management is an asset.
• Established experience in a customs‑related role with a minimum of 2 years in a leadership or supervisory position.
• Strong knowledge of customs regulations, trade compliance, and safety and security regulations.
• Proven track record of leading high‑performing teams and achieving successful customs clearance outcomes.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders.
• Strong analytical and problem‑solving skills, with the ability to identify and implement process improvements.
• Ability to work in a fast‑paced environment, managing multiple tasks and deadlines.
• Strong attention to detail with a focus on quality and compliance.
• Proficiency in Microsoft Office and customs clearance software.
• Fluency in English; Dutch fluency is preferred.
• Willingness to provide a VOG for pre‑employment screening.

EEO Statement

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.