Customs Process Administrator

APM Terminals; Rotterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

APM Terminals in Rotterdam is seeking a Customs Process Administrator responsible for coordinating and organizing customs services, from order acceptance to customs clearance.

You will perform customs clearances, ensure compliance with local regulations, and maintain strong relationships with customers. The ideal candidate has experience in customs procedures, strong attention to detail, and excellent customer service skills.

Qualifications

• Experience handling fruit, vegetable, veterinary goods is preferred.
• Knowledge of local customs authorities is an asset.
• Ability to meet deadlines.

Responsibilities

• Perform customs clearances and resolve incidents.
• Ensure compliance with local customs authorities’ requirements.
• Collect and present data reports to management.

Skills

Strong administrative skills

Customer-facing skills

Attention to detail

Experience in customs procedures

Fluent in English

Proficient with Outlook and Microsoft Office

Job description

Customs Process Administrator

Responsible within a team to coordinate and organize the full range of customs services, from order acceptance to customs clearance and release of goods.

Key Responsibilities

• Perform customs clearances, including certificates, resolve incidents, and suggest solutions.
• Ensure timely and accurate completion of all Import & Export declarations and Transit Movements.
• Ensure timely and accurate delivery of all financial activities relevant to Customs House Brokerage.
• Collect, collate and present data reports to management, customers and stakeholders.
• Ensure compliance with all local customs authorities’ statutory requirements.
• Maintain first‑class business relationship with customers and internal stakeholders.
• Engage as an active team member, sharing knowledge and expertise.
• Lead or participate in customs‑related projects.
• Complete required training to cover all accounts assigned to the team.
• Promote team spirit and staff engagement.

Required Skills & Qualifications

• Strong administrative skills and attention to detail.
• Experience and/or certification in customs procedures.
• Knowledge of local customs authorities is an asset.
• Experience handling fruit, vegetable, veterinary goods is preferred.
• Skilled in relevant customs software.
• Proficient with Outlook and Microsoft Office.
• Customer‑facing skills with high orientation to customer service.
• Team engagement and support.
• Ability to meet deadlines.
• Fluent English required; Dutch is an advantage.
• Willful compliance with background check, including VOG.

Equal Opportunity Statement

Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support any adjustments during the application and hiring process.