Senior Customer Training Specialist – Hugo RAS Technology

Medtronic; Amsterdam; Remote; EUR 67,000 - 116,000; Full time

Benefits offered by this job

Medtronic Incentive Plan

Job summary

Medtronic is seeking a Portuguese-speaking education and training professional to join the European Robotics Surgical Team. You will deliver high-level technical training on Hugo Robotic Assisted Surgery, support labs and hands-on workshops, and apply structured teaching methods to ensure trainee safety and competency.

Frequent travel (75%) across Europe is required, with a focus on General Surgery, Urology, and Gynecology indications.

Job description

Remote

Lisboa, Lisboa, Portugal

London, London, United Kingdom

Brussels, Brussels, Belgium

Amsterdam, Noord-Holland, Netherlands

Paris, Île de France, France

Full time

R65630

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We are looking for a passionate and experienced individual to join our European Robotics Surgical Team! Use your technical expertise and clinical experience to train, educate and inspire surgeons, first assistants, and OR staff from a variety of surgical specialties to advance patient care and outcomes with the Medtronic Hugo RAS robot. Do you feel at home in a high-tech environment and enjoy sharing your expertise with healthcare professionals? Do you like travelling and spend your time with international colleagues and customers in a renowned training centre in Belgium?

This is the role for you!

We are seeking a dynamic professional to deliver high level technical training and support clinical educations programs and events, drive competitive readiness across our organization. In this role, you will be part of an organization that has made the implementation of robotic surgery a strategic priority and is committed to making it a success, while always placing patient safety at the forefront.

This role is open for a Portuguese speaking employee willing to travel 75% of his time to the training centre.

Responsibilities may include the following and other duties may be assigned:

• You will be responsible for delivering education and training on the Medtronic Hugo Robotic Assisted Surgery technology, covering the actual surgical indications in General Surgery, Urology and Gynaecology
• Your role will involve delivering technical training and actively supporting laboratory sessions and hands-on workshops
• You will apply a structured teaching methodology to assess the efficiency and safety levels of your trainees
• You will be expected to master the ecosystem surrounding robotic surgery, including a solid understanding of surgical equipment and instruments, as well as the supporting digital infrastructure
• Collaborate and interact with the Sales and Clinical teams, Medical Affairs colleagues and surgical proctors to properly prepare and set the expectations of the training programs
• Develop expertise in the following: RAS System Technology, RAS System applications and advanced technology, OR Efficiency, Training Pathway process, Training/coaching techniques/methodologies

Required Knowledge and Experience:

• You will need a bachelor’s degree and +5 years of experience in training, field sales, sales support, clinical or technical role in the medical device or healthcare industry.
• Medical device experience with Laparoscopic and/or Robotic Assisted Surgery technologies
• Clinical and/or operating room experience
• Proven experience and/or training mindset
• Fluency in Portuguese and English.
• High capacity and excellent problem-solving skills
• Design, development, delivery and evaluation of product and procedure based technical education and training using blended learning solutions
• Positive mindset, team player with professional work ethic
• Willingness to travel 75% of your time

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Belgium: 77,600.00 EUR - 116,400.00 EUR | France: 58,400.00 EUR - 87,600.00 EUR | Netherlands: 66,800.00 EUR - 100,200.00 EUR | Portugal: 40,000.00 EUR - 60,000.00 EUR | United Kingdom: 53,600.00 GBP - 80,400.00 GBP |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives

Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team

With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer

By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first

Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies

No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world

Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care

Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

To request removal of your personal information from our systems please email [e-mail]