Senior Customer Sales & Support Specialist

NML Medical; Brunssum; On-site; EUR 36,000 - 54,000; Full time

Job summary

Globus Medical is seeking a Customer Sales Support professional to act as the first point of contact between the company and its customers. You will process orders, liaise with sales and warehouse, and ensure timely communication of order status.

The role requires excellent communication, a customer-focused mindset, and the ability to work independently while driving team collaboration. Proficiency in SAP and MS Office, plus fluent English and German, are preferred.

Qualifications

• Minimum HBO level with 12+ months in a similar customer service role.
• Strong communication and interpersonal skills in German and English.
• Experience with SAP and MS Office preferred.

Responsibilities

• Process customer orders accurately and timely.
• Inform customers of issues impacting requirements.
• Maintain clear communication between sales and customers.
• Update customers and sales on order status.
• Support proactive continuous improvement in CS processes.

Skills

Customer-focused

Excellent communicator

Pro-active

Analytical

Attention to detail

Team player

Education

HBO level + 12 months experience

Tools

SAP

MS Office

Windows

Job description

Globus Medical is seeking a Customer Sales Support professional to act as the first point of contact between the company and its customers. You will process orders, liaise with sales and warehouse, and ensure timely communication of order status.

The role requires excellent communication, a customer-focused mindset, and the ability to work independently while driving team collaboration. Proficiency in SAP and MS Office, plus fluent English and German, are preferred.