Senior Community Manager - Remote Growth Lead

Digital Agency Jobs; Amsterdam; On-site; EUR 77,000 - 104,000; Full time

Job summary

DEPT® is seeking a Senior Community Manager to own the day-to-day social strategy for a major online retailer, guiding brand voice across IG, FB, TT, YT, Pinterest, Threads and more.

You will partner with creative, strategy and client teams, translate community insights into actionable opportunities, and oversee weekend coverage for key moments.

This role offers remote-friendly arrangements with a competitive hourly rate and flexible hours to fit a global team.

Qualifications

• 3+ years of relevant experience in community management, social media, or a related role, ideally within an agency or major consumer brand.
• Proven experience building, growing, and engaging social communities.
• Familiarity with Sprinklr and Monday.com.
• Exceptional writing skills.
• Deep fluency across IG, FB, TT, YT, Pinterest, Threads, and the broader social landscape.
• Strong understanding of internet culture, memes, creator behavior, and how conversations move across platforms.
• Experience using social listening and community insights to identify trends, audience sentiment, opportunities, and potential risks.
• Excellent client communication skills and the confidence to present a clear strategic POV.
• Comfort leading meetings and managing multiple stakeholders.
• Exceptional organizational and time-management skills with meticulous attention to detail.
• Experience moderating and managing sensitive or crisis conversations online.
• A proactive, opportunity-seeking mindset—you’re constantly looking for where the brand can add value rather than waiting for the conversation to come to you.
• Ability to remain focused under pressure and move quickly in a real-time social environment.

Responsibilities

• Own the day-to-day community strategy and help define how the brand engages, responds, and participates across social
• Lead content calendar planning and regular maintenance; daily, monthly, and quarterly, in collaboration with creative, strategy, and client teams
• Manage publishing and posting schedules across multiple channels, continually advising on and optimizing timing, cadence, and platform best practices
• Lead the QA process of all posts, ensuring the creative, specs, captions, hashtags, influencer tags, links, and URLs are accurate
• Craft engaging, platform-native copy in the brand’s tone of voice—including captions, comments, replies, and real-time engagement
• Monitor live chats across Instagram and Facebook for scheduled livestreams
• Own community engagement and moderation by monitoring the brand’s platforms throughout the week directly responding to users, proactively engaging with relevant conversations, brands, creators, and communities beyond owned channels; also escalating customer care crisis issues to appropriate teams
• Monitor community sentiment and conversation to understand what audiences care about, how they perceive the brand, and where opportunities or potential risks are emerging
• Identify and quickly activate against cultural trends, memes, emerging behaviors, platform features, and competitor activities
• Deliver weekly trendspotting reports that go beyond reporting what is trending to recommend specific, brand-relevant opportunities to create or engage based on social
• Participate in monthly brainstorms with the creative team, bringing insights, emerging behaviors, and platform-native content ideas to the table
• Surface recurring questions, conversations, fan behaviors, UGC, and audience insights that can inspire future content and creative opportunities
• Act as a trusted authority on organic social, community engagement, and platform best practices, ensuring published content adheres to them
• Provide ongoing support for client teams via Slack
• Report on organic performance (weekly, quarterly), including engagement, sentiment, audience growth, and standout community moments
• Analyze performance data and community signals (weekly, monthly) to extract insights and make actionable recommendations for content
• Assist in the development of larger QBRs, social playbooks, audits, etc.
• Serve as a go-to contact for clients, providing a clear point of view on community, culture, and platform behavior and helping bridge strategy with day-to-day execution
• Ability to work some weekends, as CM coverage will be required around key cultural moments, campaigns, and events throughout the year

Skills

Community management

Social strategy

Copywriting

Sprinklr

Monday.com

Social listening

Crisis management

Trend spotting

Client communication

Time management

Meetings leadership

Tools

Sprinklr

Monday.com

Job description

DEPT® is seeking a Senior Community Manager to own the day-to-day social strategy for a major online retailer, guiding brand voice across IG, FB, TT, YT, Pinterest, Threads and more.

You will partner with creative, strategy and client teams, translate community insights into actionable opportunities, and oversee weekend coverage for key moments.

This role offers remote-friendly arrangements with a competitive hourly rate and flexible hours to fit a global team.