Senior Analyst Rewards, Data & Intelligence

WTW; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

WTW in the Netherlands seeks a Rewards Data and Intelligence Account Manager to grow profitable client relationships, oversee rewards-based projects, and sell data compensation management software. You will cooperate with consultants across teams to deliver insights and measurable value.

The role focuses on managing existing clients, expanding prospects, guiding survey participation, and delivering pay and compensation analytics. Fluent English is required; Dutch or French is a plus.

Qualifications

• Excellent client relationship management and customer service.
• Experience in data management or survey operations.
• Numerate with data analysis skills.
• Able to manage own workload and multi-task.
• Fluent in English; Dutch and/or French a plus.

Responsibilities

• Support new and existing clients with participation in compensation surveys and related processes.
• Grow database participation and data robustness by maintaining client relationships and networks.
• Sell industry and country focused compensation/benchmark reports and insights from the portfolio.
• Build and maintain client relationships, ensuring expectations are met.
• Support client presentations, events, and pay assessments.

Skills

Client relationship management

Data management

MS Excel

PowerPoint

Numeracy

English communication

Team player

Organizational skills

Survey operations

Attention to detail

Education

Bachelor Degree in a numerate discipline

Tools

MS Excel

PowerPoint

Job description

DescriptionAs a Rewards Data and Intelligence (RDI) Account Manager, you will contribute to the growth and profitability of the team, by managing existing client relationships, developing new relationships, working on rewards-based projects and collaborating with consultants in other teams. You will be selling products which include rewards data compensation management software. You will be partnering with clients to work on broader rewards related projects

DescriptionAs a Rewards Data and Intelligence (RDI) Account Manager, you will contribute to the growth and profitability of the team, by managing existing client relationships, developing new relationships, working on rewards-based projects and collaborating with consultants in other teams. You will be selling products which include rewards data compensation management software. You will be partnering with clients to work on broader rewards related projects

The Team

• The Work & Rewards Business in WTW consists of three practices: Rewards Data and Intelligence (RDI), Executive Compensation & Board Advisory (ECBA) and Work, Rewards & Careers (WRC). RDI helps companies build a competitive compensation plan by conducting annual global industry sector surveys. ECBA is focused on the way in which companies can achieve their strategic objectives through their executives. The WRC practice is dedicated to effectively design, deliver and execute employee reward strategies and programs that lead to a significant business value for our clients.
• The WTW Rewards Data Intelligence Practice provides insight and advice to a large and diversified portfolio of clients that are headquartered mainly in Belgium, the Netherlands, Switzerland and the Nordic countries (we are organized as a multinational cluster). In addition, we partner with colleagues across the world daily to support our global and multinational clients. In our team, you will experience an international, diverse and inclusive environment, characterized by high energy and our professional excellence values. We offer you a very steep learning curve, and we expect you to create and grab opportunities whenever they arise.

Role

The purpose of the role is to support our Rewards Data Intelligence Practice covering areas such as sales, marketing, client management, client survey support and compensation data analytics. The role will be assisting the growth and profitability of the unit by:

• Managing and supporting clients through the participation process.
• Managing and expanding prospects and existing client relationships.
• Assisting in various aspects of the survey operations and marketing.
• Delivering rewards-based project work such as salary structure development, compensation and benefits reviews and pay assessments.

Responsibilities Will Include

• Supporting new and existing clients with compensation survey participation and an optimal overall experience.
• Growing database participation and data robustness by maintaining close relationships with clients and networks, and supporting industry product leaders
• Selling industry and country focused compensation/benchmark reports or other insights available in our portfolio. Ensuring effective contracting
• Building and maintaining client relationships, ensuring expectations are consistently met.
• Conducting and supporting client presentations and events
• Providing clients with pay assessment of roles.
• Supporting the generation of new business as part of the broader team and ensuring effective contracting
• Supporting compensation survey marketing, sales, and prospecting activities
• Providing project support to senior colleagues by researching, analyzing data, drafting reports and attending meetings.

Qualifications

• Good client relationship management skills with a dedication to quality and customer service
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at various levels of seniority.
• First-hand experience in compensation data management and/or survey operations is an advantage.
• To be self-sufficient and manage own workload, asking for support as needed. Independently handling routine client queries
• To be a good team player and support WTW's ambition to be a safe, fair and inclusive place to work
• Good organizational skills; planning and organizing work efficiently, managing multiple priorities.
• Experience in data management (gained through the management of an HR system or pay review processes or similar) or experience through survey or compensation consulting.
• Being numerate with good data analysis and interpretation skills
• Good practical experience with MS Excel and PowerPoint
• Bachelor Degree in a numerate discipline or equivalent experience
• Fluent in English. Dutch and/or French is a plus. Excellent written and oral communication skills in English

Location: Multinational Cluster

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]