Senior AI Production Engineer – Customer Success

Nebius Group; Amsterdam; Teletrabalho; EUR 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI

Resumo da oferta

Nebius Group is seeking a Senior Customer AI Engineer to join our Token Factory team and help customers transition from PoC to production, scaling AI workloads on Nebius infrastructure. This role sits at the intersection of engineering, delivery and customer success, ensuring promises made during pre-sales work reliably in production.

You will collaborate with customer engineering teams, Solution Architects and Product/Infrastructure to drive stable, performant deployments.

Qualificações

• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar).
• Solid understanding of cloud or infrastructure systems, distributed systems or high-load applications, and AI/ML workloads.
• Ability to troubleshoot and reason about system performance.
• Experience working directly with technical customers (e.g. engineers, ML teams).
• Ability to communicate complex topics clearly and effectively.
• Strong sense of ownership – you drive outcomes, not just tasks.
• Ability to manage multiple customers and priorities.
• Structured, proactive, and solution-oriented mindset.
• Experience with GPU workloads or AI infrastructure (bonus).
• Background in solutions engineering, SRE, or technical support in B2B environments (bonus).

Responsabilidades

• Own the production journey
• Lead the transition from PoC to production
• Ensure customer workloads are deployed, stable, and scalable
• Drive time-to-production and time-to-value
• Ensure technical success in production
• Understand customer architectures and use cases
• Monitor and improve performance (latency, throughput), cost efficiency, and reliability
• Identify and resolve bottlenecks proactively
• Act as a trusted technical partner
• Work directly with customer engineering teams
• Provide guidance on best practices and optimisation
• Translate technical challenges into actionable solutions
• Manage risks and incidents
• Act as a primary technical contact for production issues
• Coordinate with internal teams to resolve incidents
• Communicate clearly during high-pressure situations
• Drive continuous improvement
• Identify opportunities to optimise and expand usage
• Provide structured feedback to Product and Infrastructure teams
• Help shape better solutions based on real customer needs

Conhecimentos

Inference frameworks

Cloud / infrastructure

Distributed systems / high-load

Performance troubleshooting

Customer-facing experience

Ownership

Descrição da oferta de emprego

Nebius Group is seeking a Senior Customer AI Engineer to join our Token Factory team and help customers transition from PoC to production, scaling AI workloads on Nebius infrastructure. This role sits at the intersection of engineering, delivery and customer success, ensuring promises made during pre-sales work reliably in production.

You will collaborate with customer engineering teams, Solution Architects and Product/Infrastructure to drive stable, performant deployments.