Senior AI Application Support Lead

eXponent Data L.L.C.; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Genpact, a leader in AI-driven digital transformation, is seeking a Sr. Tech Lead - Application Support to mentor a team of specialists and drive best-practice processes. You will resolve complex issues, lead cross-functional collaboration, and improve system performance in a fast-moving environment.

The role emphasizes leadership, operational excellence, and staying ahead of industry trends to deliver measurable outcomes for global enterprises.

Qualifications

• Bachelor’s or Master’s degree in a related field.
• Strong ITIL foundation and hands-on DevOps exposure.
• Experience leading application support teams and MS Access VBA.

Responsibilities

• Supervise and mentor a team of application support specialists.
• Provide technical expertise for resolving complex issues.
• Develop and implement best practices for support processes.
• Collaborate with cross-functional teams to enhance performance.
• Manage escalated user issues and ensure timely resolution.
• Conduct performance reviews and identify training needs.
• Stay updated on industry trends and recommend improvements.

Skills

Agile Methodology

Change Management

Client Relations

Collaboration Tools

Design Thinking

Executive Presence

Inclusion

ITIL Framework

ITIL Practices

Microsoft Access VBA

Modernizing Operations

People Leadership

Personal Effectiveness

Process Automations

Release Management

Risk Management

Robotic Process Automation

Storytelling

Technical Support

Unix Shell Scripting

Education

Bachelor’s - Computer Engineering

Bachelor’s - Computer Science

Bachelor’s - Information Technology

Master’s - Software Engineering

Tools

AWS Certified DevOps Engineer - Professional

Certified Kubernetes Administrator (CKA)

Job description

Genpact, a leader in AI-driven digital transformation, is seeking a Sr. Tech Lead - Application Support to mentor a team of specialists and drive best-practice processes. You will resolve complex issues, lead cross-functional collaboration, and improve system performance in a fast-moving environment.

The role emphasizes leadership, operational excellence, and staying ahead of industry trends to deliver measurable outcomes for global enterprises.