Senior Account Specialist

LyondellBasell; Rotterdam; Hybrid; EUR 46,000 - 57,000; Full time

Benefits offered by this job

Remote work up to 2 days/week

Competitive salary package

Job summary

LyondellBasell in the Netherlands seeks a Senior Account Specialist to deliver top-tier customer service, manage a customer portfolio, and support domestic/export order fulfillment. You will coordinate with Planning, Sales and Supply Chain to ensure timely delivery, accurate invoicing and data integrity in SAP.

Strong English skills are essential, along with 3–4 years in Customer Service or Supply Chain and a valid Dutch work permit.

Qualifications

• Bachelor’s degree or formal qualification in Customer Service.
• Knowledge of MS Office, Excel and SAP is mandatory.
• Minimum of 3–4 years in Customer Service and/or Supply Chain.
• Export experience preferred.
• Excellent level of English is required.
• Reside in the Netherlands and eligible to work without visa sponsorship.

Responsibilities

• Deliver high-quality service to customers and handle requests professionally.
• Coordinate with Planning, Sales, Business and SC to maximize value.
• Back-up all businesses within the group and assist operational issues.
• Participate in supply chain and interdepartmental projects.
• Contribute ideas to improve processes within Customer Service.
• Develop relationships with stakeholders to meet targets.
• Ensure governance policies and company work ethic are followed.
• Maintain accuracy of Customer Master Data in SAP.

Skills

Export experience

English proficiency

Education

Bachelor’s degree in Customer Service or related

Tools

SAP

MS Office

Excel

Job description

A Day in the Life

As an Senior Account Specialist you will be responsible for providing top tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing. Function requests to be able and willing to back-up all businesses within the group and be a natural go to person in case of operational issues.

Responsibilities & Accountabilities

• Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction;
• Acting as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way in order to maximize value for LyondellBasell (feedback from business partners, KPIs, complaints) and ensuring effective interfaces with all partner functions;
• Has the ability and willingness to back-up all businesses within the group and is seen as the natural go to person in case of operational issues;
• Participates in Supply Chain and interdepartmental projects;
• As Specialist, you bring in ideas to implementing / improve processes within Customer Service. You are supporting team and addressing properly issues;
• Developing strong relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently are met;
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures;
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team in order to ensure correct deliveries, invoicing and communication.

You Bring This Value

• Bachelor’s degree and/or formal qualifications in Customer Service;
• Knowledge of MS Office, Excel and SAP is mandatory;
• Minimum of 3 to 4 years in Customer Service and/or Supply Chain;
• Experience in Export is preferred;
• Excellent level of English is required;
• You are eligible to work in The Netherlands without visa-sponsorship needed and you reside in The Netherlands.

Competencies

To be successful in this role you must recognize yourself in the following profile:

You have strong communication skills and a genuine interest in servicing customers. You’re able to think analytical and the ability to resolve customer issues to the satisfaction of both parties yet in a cost effective manner. Furthermore you thrive best working in a team.

Candidates Will Be Assessed On The Following LYB Competencies

• Build Partnerships
• Deliver Results
• Drive Innovation
• Grow Capabilities
• Promote Inclusion

What We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

The recruitment process consists of an initial phone screening and two business interviews before proceeding to a possible job offer. A background check will be part of the process as well.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

Compensation Disclosure

The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. Please note that the compensation and benefits listed below are only applicable for Netherlands (NL) payroll offers.

The anticipated salary range for this full-time position is €45,554.00 - €56,563.41. The starting compensation will be determined based on skills, experience and qualifications.