Account Specialist I

LyondellBasell; Rotterdam; On-site; EUR 41,000 - 49,000; Full time

Benefits offered by this job

Remote work options

Competitive salary package

Job summary

LyondellBasell is seeking an Account Specialist I to manage a customer portfolio, ensuring delivery, invoicing, and issue resolution within the domestic and/or export order fulfillment process.

You will work with Planning, Sales, Business and Supply Chain to maximize value for the company, while maintaining governance, data accuracy, and strong customer relationships in a fast-paced environment.

Qualifications

• College degree preferred or equivalent experience.
• IT capabilities including SAP and MS Office.
• Minimum of 2 years in Customer Service and/or Supply Chain.
• Fluent in written and verbal English; another European language is a plus.

Responsibilities

• Deliver top-tier customer service to your portfolio of customers.
• Coordinate product availability, transportation, and delivery.
• Ensure accurate invoicing and act as the primary customer interface.
• Collaborate with Planning, Sales, Business and Supply Chain to maximize value for LYB.
• Back-up other businesses within the group when needed.

Skills

SAP

MS Office

English proficiency

Education

BSc./MS in relevant field

Job description

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

A Day in the Life

As Account specialist I, you will be responsible for providing top-tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing. You will act as Customer Service to resolve customer or business-related challenges and operate with a diligent degree of knowledge handling customers, products, manufacturing, and transportation procedures. Your function requests, as well, to be able and willing to back-up all businesses within the group and become a natural go-to person in case of operational issues.

Responsibilities & Accountabilities

• Delivering the highest quality service to your customers, handling customer requests in a timely and professional manner, building up long-term value for the company while increasing customer satisfaction.
• Constantly improving the knowledge of the working procedures and instructions, the quality documentation, and the quality governance; being able to identify and solve gaps in the knowledge.
• Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for LyondellBasell (feedback from business partners, KPIs (Key performance Indicators), complaints) and ensuring effective interfaces with all partner functions.
• Has the ability and willingness to back-up all businesses within the group and strive to become the natural go to person in case of operational issues
• Developing effective relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently met.
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing, and communication

You Bring This Value

• College (BSc. or MS.) degree preferred or equivalent experience
• IT (Information Technology) capabilities (SAP, MS Office)
• Minimum of 2 years in Customer Service and/or Supply Chain
• Experience with import in considered a plus
• Fluent in written and verbal English and preferred one other European language

Competencies

To be successful in this role you must recognize yourself in the following profile: You have strong communication skills and a genuine interest in servicing customers. You’re able to think analytical and the ability to resolve customer issues to the satisfaction of both parties yet in a cost effective manner. Furthermore you thrive best working in a team.

Candidates Will Be Assessed On The Following LYB Competencies

• Build Partnerships
• Deliver Results
• Drive Innovation
• Grow Capabilities
• Promote Inclusion

What We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

Compensation Disclosure

The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. Please note that the compensation and benefits listed below are only applicable for Netherlands (NL) payroll offers.

The anticipated salary range for this full-time position is €41,002.00 - €49,415.81. The starting compensation will be determined based on skills, experience and qualifications.