Senior Account Specialist

LyondellBasell Industries; Rotterdam; On-site; EUR 46,000 - 57,000; Full time

Benefits offered by this job

Remote work policy

Job summary

LyondellBasell in Rotterdam seeks a Senior Account Specialist to manage a customer portfolio, process orders, verify availability, coordinate transport, and ensure accurate invoicing. You will back up other businesses, collaborate with Planning, Sales and Supply Chain, and drive process improvements while maintaining governance and data integrity in SAP.

Excellent English and NL work eligibility required. The role supports a competitive salary and a global remote work policy offering up to two

Qualifications

• Bachelor’s degree and/or formal qualifications in Customer Service.
• Knowledge of MS Office, Excel and SAP is mandatory.
• Minimum of 3 to 4 years in Customer Service and/or Supply Chain.
• Experience in Export is preferred.
• Excellent level of English is required.
• You are eligible to work in The Netherlands without visa-sponsorship needed and you reside in The Netherlands.

Responsibilities

• Deliver high-quality service to customers and build long-term value.
• Coordinate with Planning, Sales, Business and Supply Chain to maximize value.
• Back-up all businesses within the group and serve as the go-to person for operational issues.
• Participate in Supply Chain and interdepartmental projects.
• Develop and improve processes within Customer Service and support the team.
• Build relationships with key stakeholders and ensure targets are met.

Skills

Bachelor's degree

MS Office

Excel

SAP

English

Education

Bachelor’s degree in Customer Service

Tools

SAP

Job description

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Senior Account Specialist

Location

Rotterdam, NL, 3013 AA

Department: Distribution & Administration

Division: Intermediates & Derivatives and Enterpri

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

A Day in the Life

As an Senior Account Specialist you will be responsible for providing top tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing. Function requests to be able and willing to back-up all businesses within the group and be a natural go to person in case of operational issues.

Responsibilities & Accountabilities:

• Delivering highest quality service to your customers, handling customer requests in a timely and professional manner, building up long term value for the company while increasing customer satisfaction;
• Acting as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective way in order to maximize value for LyondellBasell (feedback from business partners, KPIs, complaints) and ensuring effective interfaces with all partner functions;
• Has the ability and willingness to back-up all businesses within the group and is seen as the natural go to person in case of operational issues;
• Participates in Supply Chain and interdepartmental projects;
• As Specialist, you bring in ideas to implementing / improve processes within Customer Service. You are supporting team and addressing properly issues;
• Developing strong relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently are met;
• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures;
• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team in order to ensure correct deliveries, invoicing and communication.

You Bring This Value

• Bachelor’s degree and/or formal qualifications in Customer Service;
• Knowledge of MS Office, Excel and SAP is mandatory;
• Minimum of 3 to 4 years in Customer Service and/or Supply Chain;
• Experience in Export is preferred;
• Excellent level of English is required;
• You are eligible to work in The Netherlands without visa-sponsorship needed and you reside in The Netherlands.

To be successful in this role you must recognize yourself in the following profile:

You have strong communication skills and a genuine interest in servicing customers. You’re able to think analytical and the ability to resolve customer issues to the satisfaction of both parties yet in a cost effective manner. Furthermore you thrive best working in a team.

Candidates will be assessed on the following LYB competencies:

• Build Partnerships
• Deliver Results
• Grow Capabilities
• Promote Inclusion

What We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary package. The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home. LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

The recruitment process consists of an initial phone screening and two business interviews before proceeding to a possible job offer. A background check will be part of the process as well.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers. #LI-MK1 #LI-HYBRID

Compensation Disclosure

The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. Please note that the compensation and benefits listed below are only applicable for Netherlands (NL) payroll offers.

The anticipated salary range for this full-time position is €45,554.00- €56,563.41. The starting compensation will be determined based on skills, experience and qualifications.