Senior 3rd Line Support Engineer – High-Tech Machinery

ASMPT ALSI; Beuningen; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Travel allowance

Bicycle scheme

Premium pension scheme

Training and development programs

25 vacation days

3 extra days off

Job summary

ASMPT ALSI in Beuningen is seeking a 3rd Line Customer Support Engineer. You will resolve complex machine issues, decide escalation needs, and guide 2nd Line colleagues. The role requires handling high-pressure downtime scenarios and customer coordination across global teams.

You will use problem reports and logs to drive root-cause analysis, support field service engineers, and contribute to service documentation and bulletins. English and Dutch fluency is essential for daily communication.

Qualifications

• Completed WO or HBO degree in Engineering, Mechatronics, Physics or related fields.
• Minimum 5 years of relevant experience in customer service or high-tech machine construction.
• Experience in semiconductor equipment industry is a plus.
• Excellent communication and leadership skills.
• Fluent in written and spoken English and Dutch.

Responsibilities

• Determine if 3rd Line support tasks are handled directly or need escalation to System or Software Engineering.
• Conduct thorough issue analysis based on problem reports and log file data.
• Advise service engineers in the field on further tests and solutions.
• Analyze technical queries, conduct root cause analysis, and contribute to 8D reports.
• Participate in MS Teams calls with 2nd Line teams worldwide to discuss issues and share knowledge.
• Introduce new software releases and ensure service-related considerations.
• Generate machine performance overviews and Pareto charts to identify downtimes.
• Develop instructions and Service Bulletins, review manuals.
• Review work instructions for upgrades and improvements to be rolled out in the field.
• Initiate structural solutions for on-site problems to improve design and assembly.

Skills

Communication

Leadership

Organization

Time management

Analytical skills

Customer focus

Relationship building

Bilingual EN/NL

Education

Engineering (BSc/HBO/WO)

Mechatronics

Physics

Tools

MS Teams

Job description

ASMPT ALSI in Beuningen is seeking a 3rd Line Customer Support Engineer. You will resolve complex machine issues, decide escalation needs, and guide 2nd Line colleagues. The role requires handling high-pressure downtime scenarios and customer coordination across global teams.

You will use problem reports and logs to drive root-cause analysis, support field service engineers, and contribute to service documentation and bulletins. English and Dutch fluency is essential for daily communication.