Senior Global Product Support Engineer – NPI & Systems

ASM; Almere; On-site; EUR 90,000 - 120,000; Full time

Job summary

ASM is seeking a Senior Engineer in Global Product Support in Almere, Netherlands, to drive support across the full product lifecycle for advanced semiconductor tools.

You will diagnose system-level issues, lead NPI support, collaborate with hardware, software, and process engineering, and mentor junior engineers while engaging with customers worldwide. A strong problem-solving mindset and willingness to travel internationally are essential.

Qualifications

• Experience with semiconductor equipment or similar complex technical environments.
• Strong problem-solving mindset with system-level thinking.
• Hands-on approach connecting theory with real-world behavior.
• Analytical skills including DOE and data analysis.

Responsibilities

• Act as system-level technical expert, supporting complex semiconductor equipment in labs and customer fabs.
• Diagnose and resolve advanced system, hardware, and process issues with escalations beyond standard support.
• Drive root cause analysis and implement sustainable solutions across tools, sites, and product lines.
• Support new product introduction (NPI), including lab validation and ramp to high-volume manufacturing.
• Lead or support first-in-fab deployments - installation, start-up, and qualification.
• Translate field feedback into design, performance, and reliability improvements.
• Contribute to yield improvement, tool performance, and uptime in fab environments.
• Develop and share best practices, technical documentation, and global standards.
• Collaborate cross-functionally with hardware, software, controls, and process engineering teams.
• For senior profiles: lead global initiatives, mentor engineers, and represent ASM in customer-facing forums.

Skills

Semiconductor equipment experience

Problem solving

Hands-on

Analytical skills

Willingness to travel

Education

Engineering degree (BEng/MEng/PhD)

Job description

ASM is seeking a Senior Engineer in Global Product Support in Almere, Netherlands, to drive support across the full product lifecycle for advanced semiconductor tools.

You will diagnose system-level issues, lead NPI support, collaborate with hardware, software, and process engineering, and mentor junior engineers while engaging with customers worldwide. A strong problem-solving mindset and willingness to travel internationally are essential.