SAP OTC Service Manager

Huxley; Rotterdam; Hybrid; EUR 70,000 - 95,000; Full time

Job summary

Huxley in the Barcelona area seeks an SAP OTC Service Manager to join a global IT environment, acting as the key link between business and IT for Order-to-Cash services across countries. You will own incident coordination, drive improvements, and lead governance for SAP OTC processes.

The role requires 5+ years in SAP OTC/SD or related areas, strong stakeholder management, and a professional English level. Hybrid work in a multinational setting with external partners is offered.

Qualifications

• 5+ years of experience in SAP OTC, SAP SD, SAP Service Management, or related SAP business process roles.
• Strong understanding of the Order-to-Cash process, including Order Management, Billing, Customer Master Data, and Accounts Receivable interactions.
• Experience managing stakeholders across business and IT organizations.
• Experience working in international environments and coordinating external partners or support teams.
• Previous involvement in SAP roll-outs, migrations, or transformation programs is highly valued.
• Strong analytical and problem-solving skills.
• Professional level of English.

Responsibilities

• Act as the main point of contact for all SAP OTC-related topics, ensuring service quality and business continuity.
• Manage and coordinate incidents, service requests, enhancements, and change initiatives within the OTC landscape.
• Collaborate closely with business stakeholders, IT teams, and external partners to identify improvement opportunities and optimize processes.
• Ensure proper governance of OTC services, including prioritization, planning, and delivery follow-up.
• Support SAP transformation initiatives, roll-outs, upgrades, and continuous improvement projects.
• Monitor service performance through KPIs and SLAs, driving corrective actions when required.
• Coordinate external vendors and AMS providers to ensure efficient service delivery.
• Facilitate communication between business and technical teams, translating business needs into actionable solutions.
• Contribute to process standardization and harmonization across different countries and business units.

Skills

SAP OTC

Stakeholder management

International environment

English proficiency

Tools

SAP SD

SAP Service Management

Job description

We are currently looking for an SAP OTC Service Manager to join a global international environment, acting as the key link between business and IT to ensure the stability, continuous improvement, and delivery of Order-to-Cash services across multiple countries.

Tasks & Responsibilities

• Act as the main point of contact for all SAP OTC-related topics, ensuring service quality and business continuity.
• Manage and coordinate incidents, service requests, enhancements, and change initiatives within the OTC landscape.
• Collaborate closely with business stakeholders, IT teams, and external partners to identify improvement opportunities and optimize processes.
• Ensure proper governance of OTC services, including prioritization, planning, and delivery follow-up.
• Support SAP transformation initiatives, roll-outs, upgrades, and continuous improvement projects.
• Monitor service performance through KPIs and SLAs, driving corrective actions when required.
• Coordinate external vendors and AMS providers to ensure efficient service delivery.
• Facilitate communication between business and technical teams, translating business needs into actionable solutions.
• Contribute to process standardization and harmonization across different countries and business units.

Required Experience

• 5+ years of experience in SAP OTC, SAP SD, SAP Service Management, or related SAP business process roles.
• Strong understanding of the Order-to-Cash process, including Order Management, Billing, Customer Master Data, and Accounts Receivable interactions.
• Experience managing stakeholders across business and IT organizations.
• Experience working in international environments and coordinating external partners or support teams.
• Previous involvement in SAP roll-outs, migrations, or transformation programs is highly valued.
• Strong analytical and problem-solving skills.
• Professional level of English.

Collaboration Details

• Location: Barcelona area (Hybrid model).
• Initial duration: Long-term project ASAP.
• International environment with multiple business units and countries involved.
• High visibility role with strong interaction between business and IT stakeholders.