Salesforce Field Service (FSL) Technical Architect

LTM; Amsterdam; On-site; EUR 100,000 - 140,000; Full time

Job summary

LTM in Amsterdam seeks an experienced Salesforce Field Service Technical Architect to lead the architecture, design, and delivery of enterprise-scale Salesforce Field Service solutions.

You will own end-to-end solution design, drive performance and modernization, and collaborate with business stakeholders, product owners, and program leadership. This role requires deep FSL expertise, strong integration skills, and a track record of successful global implementations.

Qualifications

• Expertise in Salesforce FSL architecture and implementation.
• Experience with REST/SOAP integrations and middleware.
• Strong knowledge of Salesforce security model and data governance.

Responsibilities

• Define end-to-end architecture for Salesforce FSL implementations and transformation programs.
• Lead solution design workshops and translate business requirements into scalable technical solutions.
• Architect solutions covering scheduling/dispatch, work orders, inventory and asset management, and mobile workforce management.
• Design integration frameworks between Salesforce FSL and ERP/CRM/SAP/Oracle/ServiceNow/ GIS and third-party apps.
• Establish architecture standards, security models, governance, and best practices.

Skills

Salesforce FSL Architecture

Service Cloud & Security Model

REST/SOAP APIs & Integrations

DevOps & Release Management

Scheduling & Optimization

Mobile Enablement

Tools

Git

Copado

CI/CD

Middleware

Job description

Role Description

Role Summary

We are looking for an experienced Salesforce Field Service (FSL) Technical Architect to lead the architecture, design, and delivery of enterprise-scale Salesforce Field Service solutions.

The ideal candidate should have strong expertise in Salesforce FSL, Service Cloud, integrations, mobility solutions, scheduling and optimization, and enterprise application architecture.

Key Responsibilities

• Define end-to-end architecture for Salesforce FSL implementations and transformation programs.
• Lead solution design workshops and translate business requirements into scalable technical solutions.
• Architect solutions covering:
  • Scheduling and dispatch
  • Work orders and service appointments
  • Inventory and asset management
  • Mobile workforce management
• Design integration frameworks between Salesforce FSL and ERP, CRM, SAP, Oracle, ServiceNow, GIS, and third-party applications.
• Establish architecture standards, security models, governance frameworks, and best practices.
• Review and validate solution designs, code quality, technical debt, and deployment strategies.
• Provide technical leadership to architects, developers, and project teams throughout the delivery lifecycle.
• Drive performance optimization, scalability, and Salesforce platform modernization.
• Collaborate with business stakeholders, product owners, and program leadership.
• Support estimation, solution proposals, presales activities, and technical roadmap planning.

Required Skills

• Strong expertise in Salesforce Field Service Lightning (FSL) architecture and implementation.
• Strong knowledge of Service Cloud, Apex, Aura, LWC, Flows, integration patterns, and Salesforce Security Model.
• Experience with Scheduling Policies, Work Rules, Service Territories, Resource Management, and Optimization.
• Strong experience with REST/SOAP APIs, Platform Events, middleware, and enterprise integrations.
• Knowledge of Salesforce mobile solutions, offline capabilities, and field technician enablement.
• Experience with DevOps, CI/CD, Copado, Git, and release management.
• Experience with large-scale Salesforce data migration and data architecture.
• Experience designing multi-cloud Salesforce solutions.

Preferred Qualifications

• Salesforce Certified Technical Architect (CTA) – preferred.
• Salesforce Application Architect and/or System Architect certifications.
• Salesforce Field Service Consultant certification.
• Service Cloud Consultant certification.
• Experience working in global enterprise environments.
• Experience in AMS and large-scale Salesforce implementation programs.

Mandatory Skills

• Salesforce Apex
• Salesforce Lightning Web Components (LWC)
• Aura