Salesforce Business Analyst / Functional Consultant

ZEEKR Europe; Amsterdam; On-site; EUR 70,000 - 90,000; Full time

Job summary

Zeekr Europe seeks a Salesforce Business Analyst / Functional Consultant with 4-5 years of Salesforce experience. You will bridge business stakeholders and offshore development teams across multiple European markets, translating requirements into scalable Salesforce solutions.

The role requires strong knowledge of Salesforce capabilities, integrations, and service processes, with ongoing collaboration across Sales, Customer Care, Marketing, and Operations.

Qualifications

• 4-5 years of Salesforce experience as a Business Analyst, Functional Consultant, or Salesforce Consultant.
• Experience interacting with business stakeholders and senior management.
• Translating business requirements into technical Salesforce solutions.
• Experience with distributed development teams.
• Strong knowledge of SDLC and Agile methodologies.

Responsibilities

• Engage with stakeholders to understand objectives, processes, pain points, and requirements.
• Translate requirements into functional specifications, user stories, and process flows.
• Collaborate with architects and developers to design scalable Salesforce solutions.
• Coordinate backlog grooming, sprint planning, and demos.
• Lead UAT and support defect resolution.
• Support integrations and data migration initiatives.

Skills

Stakeholder management

SDLC knowledge

Agile methodologies

Communication skills

Requirement gathering

Analytical thinking

Team collaboration

Education

Salesforce Administrator

Salesforce Business Analyst

Salesforce Advanced Administrator

Salesforce Service Cloud Consultant

Tools

Sales Cloud

Service Cloud

MuleSoft

Boomi

Informatica

REST APIs

Job description

The Company

We are Zeekr, built on a decade of European experience. We are a premium electric vehicle and technology solutions brand from Geely Holding Group, one of world's largest automotive companies. Our goal and vision is to accelerate the shift to fully electrified mobility. We are committed to driving the future of transportation with cutting-edge technology and a customer-centric approach.

The role

We are seeking a highly motivated Salesforce Business Analyst / Functional Consultant with 4-5 years of Salesforce experience. This role will serve as the bridge between business stakeholders and technical teams, ensuring business requirements are translated into scalable, efficient, and maintainable Salesforce solutions. The ideal candidate should have strong knowledge of Salesforce out of-the-box capabilities, customization options, integrations, and service processes. The role requires daily collaboration with an offshore development team while closely partnering with business stakeholders across multiple European markets

This is what you will do:

Business Analysis & Stakeholder Management

• Engage with business stakeholders to understand business objectives, processes, pain points, and requirements.
• Facilitate workshops, requirement gathering sessions, and solution discussions.
• Challenge and refine requirements to ensure delivery of optimal business value.
• Build strong relationships with stakeholders across Sales, Customer Care, Marketing, Operations, and Aftersales teams.
• Manage stakeholder expectations and communicate progress, risks, and recommendations.

Solution Design

• Translate business requirements into functional specifications, user stories, process flows, and solution designs.
• Identify opportunities to leverage Salesforce standard functionality before proposing custom development.
• Collaborate with Salesforce Architects and Developers to design scalable solutions aligned with Salesforce best practices.
• Ensure solutions are future-proof and support business growth.

Delivery & Team Collaboration

• Work closely with offshore Salesforce development teams on a daily basis.
• Participate in backlog grooming, sprint planning, demos, and retrospectives.
• Review delivered solutions against business requirements and acceptance criteria.
• Coordinate User Acceptance Testing (UAT) and support defect resolution.
• Ensure proper documentation and knowledge transfer.

Integration & Platform Support

• Support integration initiatives between Salesforce and external platforms.
• Work on customer service and omnichannel engagement solutions.
• Participate in data migration, data quality, and process automation initiatives.
• Help define monitoring, exception handling, and support processes for integrations.

To be successful in the role you will demonstrate:

• 4-5 years of Salesforce experience as a Business Analyst, Functional Consultant, or Salesforce Consultant.
• Proven experience interacting directly with business stakeholders and senior management.
• Experience translating business requirements into technical solutions.
• Experience working with distributed development teams.
• Strong understanding of the Software Development Lifecycle (SDLC) and Agile methodologies.

Salesforce Expertise

Strong experience with:

• Sales Cloud
• Service Cloud
• Lead Management
• Opportunity Management
• Case Management
• Reports & Dashboards
• Flows and Automation
• Approval Processes
• Salesforce Security Model
• Custom Objects and Fields
• Validation Rules
• Permission Sets and Sharing Rules
• Record Types and Page Layouts

Integration Experience

• REST/SOAP APIs
• Salesforce Integrations
• Middleware platforms (MuleSoft, Boomi, Informatica, or similar)
• SFTP-based integrations
• Data migration and synchronization projects

Preferred Qualifications Experience with:

• Salesforce Omni-Channel
• Amazon Connect (AWS Voice/CTI Integration)
• Service Console
• Experience Cloud
• Digital customer journey implementations
• Automotive industry processes
• Customer support and contact center operations Certifications

Preferred certifications include:

• Salesforce Administrator
• Salesforce Business Analyst
• Salesforce Advanced Administrator
• Salesforce Service Cloud Consultant

Key Competencies

• Strong communication and presentation skills.
• Excellent requirement gathering and documentation skills.
• Ability to influence stakeholders at different levels.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong collaboration skills across business and technical teams.
• Proactive and ownership-driven attitude.

To thrive at Zeekr we believe that you have the courage to lead with trust and care and you don't mind getting your hands dirty. You are highly innovative and have a great ability to adapt and perform in a constantly changing, fast-paced, highly demanding work environment. Like us, you believe it's important to have a passion to work in an international and multicultural environment with the desire and ability to embrace the diversity of people, perspectives, and styles.

Apply today, we will perform ongoing selection during the application period. We look forward to hearing from you.

Please note that due to GDPR regulations we can only accept applications sent through the recruitment system, not via email or other channels. We do not accept applications submitted by external recruitment companies.