Salesforce Administrator (1-Year Contract) - Automation & Adoption

Booking.com; Amsterdam; On-site; EUR 60,000 - 75,000; Full time

Job summary

Booking.com is seeking a Salesforce Administrator in Amsterdam on a one-year contract. You will support development and implementation of Salesforce features across the commercial organization and maintain functionality, driving user satisfaction and adoption.

You will collaborate with Developers, Commercial Strategy and Operations, Campaign Managers, and other teams to design processes, automate with Flows, manage users, reports, and data quality.

Qualifications

• 3+ years of hands-on experience with Salesforce.com platform.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong analytical and problem-solving skills with a service-oriented mindset.
• Excellent verbal and written communication skills.
• Must have a strong understanding of Salesforce.com best practices.
• Certified Salesforce Administrator and Advanced Administrator.

Responsibilities

• Collaborate with impacted stakeholders to gather business requirements and document proposals for system design.
• Implement Salesforce features with automation and efficiency using Flows and automations.
• Perform system administration: user management, field configurations, workflows, Lightning Flows, record types, picklists, page layouts, and data management.
• Provide training and user support, drive adoption and satisfaction.
• Create and maintain reports and dashboards and ensure data quality.
• Serve as first-line support; escalate to Salesforce Support or developers as needed.
• Maintain a Knowledge Base of frequent issues and solutions.
• Network across the department at operational and strategic levels.

Skills

Salesforce.com

Process design

User adoption

Analytical thinking

Communication

Salesforce best practices

Stakeholder management

Tools

Salesforce

Job description

Booking.com is seeking a Salesforce Administrator in Amsterdam on a one-year contract. You will support development and implementation of Salesforce features across the commercial organization and maintain functionality, driving user satisfaction and adoption.

You will collaborate with Developers, Commercial Strategy and Operations, Campaign Managers, and other teams to design processes, automate with Flows, manage users, reports, and data quality.