Hybrid Customer Support Specialist — Dutch & English

Orisha; Nijkerk; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Travel allowance

Pension plan

Job summary

Orisha is seeking a Customer Support Specialist in the Netherlands to serve as the primary contact for customers, resolving everyday issues and reducing churn. You will engage across channels, document incidents, and escalate to Product and L2 teams while updating Intercom FinAI records.

You bring 1–3 years in customer or technical support, fluent Dutch and English, and comfort with ticketing tools and CRMs. This role offers a 12‑month contract, hybrid working, and a pension plan.

Qualifications

• 1–3 years of experience in customer support or technical support (SaaS/Helpdesk).
• Hands-on experience with ticketing tools and CRMs.
• Fluent in Dutch and English (spoken and written).
• Strong logical reasoning skills to isolate friction points.
• Empathetic, patient, and driven by customer service.
• Proactive and curious about software architecture and solutions.

Responsibilities

• Handle multi-channel requests (email, chat, phone, tickets) with professionalism and SLAs.
• Analyze issues, diagnose functional anomalies, and guide customers to fast resolutions.
• Document and escalate complex incidents to Product / L2 Support; contribute to roadmap feedback.
• Keep customer files and ticket lifecycles up to date in Intercom FinAI.
• Contribute to AI-first knowledge base and FAQs to improve self-service.

Skills

Ticketing tools

CRMs

Dutch language

English language

Logical reasoning

Empathy

Proactivity

Tools

Intercom

FinAI

Gemini

Job description

Orisha is seeking a Customer Support Specialist in the Netherlands to serve as the primary contact for customers, resolving everyday issues and reducing churn. You will engage across channels, document incidents, and escalate to Product and L2 teams while updating Intercom FinAI records.

You bring 1–3 years in customer or technical support, fluent Dutch and English, and comfort with ticketing tools and CRMs. This role offers a 12‑month contract, hybrid working, and a pension plan.