Retail Team Leader - Full Time

Goodwill Industries of West Michigan, Inc.; Noord-Holland; On-site; EUR 29,000 - 37,000; Full time

Benefits offered by this job

Family-friendly hours

Paid Time Off & paid holidays

Closed on major holidays

Caring & Inclusive culture

Supports a great cause!

Job summary

Goodwill Industries of West Michigan, Inc. seeks a devoted team member to assist in daily store operations, merchandising, pricing, and inventory control. You will also manage reporting, training, and adherence to GIWM policies.

Responsibilities include supervising personnel, volunteers, and clients, while maintaining safety, security, and loss prevention measures. Occasional overtime and travel to other stores may be required.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year experience in retail operations.
• Strong customer service and communication skills.

Responsibilities

• Assist store management with daily retail operations.
• Handle merchandising, display, pricing and inventory rotation.
• Provide sales reports and timely retail information.
• Oversee personnel, clients and volunteers in the store.
• Direct training and enforce GIWM policies daily.
• Ensure grounds/building maintenance; report repairs as needed.
• Enhance security and loss prevention measures.
• Adhere to OSHA/MIOSHA safety requirements and GIWM rules.
• Perform Lead Cashier/Retail Associate duties when required.

Skills

Customer service

Attention to detail

Team collaboration

Multi-tasking

Problem solving

Education

High school diploma or equivalent

Job description

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Paid Time Off & paid holidays
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility:

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions:

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Performjob functions of a Lead Cashier, Retail Associate, as required.

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one year experience in retail operations required.

Work Conditions:

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies:

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.

Goodwill Industries of West Michigan, Inc.