Restaurant & Bar Supervisor

Hotelprofessionals; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Salary up to €3,032/month

38 hours/week

25 leave days

Birthday day off

Commuting allowance €200

Night shift 20%

Sunday 5%

Pension contributions

Staff discounts

Mövenpick Experience overnight stay

Job summary

Mövenpick Hotel Amsterdam City Centre seeks an Operations Manager to supervise the restaurant, lobby & lounge bar, and room service with an international team in a vibrant 4-star hotel in Amsterdam. You will ensure guest satisfaction, train staff, and manage on-shift operations with a focus on guest experience.

Ideal candidates have at least 3 years as a hotel restaurant&bar waiter, strong F&B knowledge, and fluent English; Dutch is a plus.

Qualifications

• Minimum 3 years of experience as restaurant & bar waiter in a hotel.
• Fluent English; Dutch language preferred.
• Knowledge of wine and cocktails.

Responsibilities

• Ensure smooth operation across restaurant, lobby & lounge bar, and room service.
• Train and supervise staff; handle admin tasks like payments and staff evaluations.

Skills

Food & beverage knowledge

English fluency

Dutch language preferred

Job description

Improving the processes in our hotel, training your colleagues, and making sure everything runs smoothly at the restaurant and at the bar. You ensure that all colleagues have the right tools to make our guests happy with our food and beverage services. And as the supervisor, you are responsible for the restaurant, the Lobby & Lounge Bar, and the room service, together with our international team here in our big hotel.

At Mövenpick we make moments, do you?

Be limitless

Responsibilities

During your shift you make sure that everything runs smoothly. If a waiter cannot solve a complain, you jump in to help. You check that the orders are correct, and the employees are well supervised and trained, as you are not always on the floor. Together with the whole team, you make sure that everything is going according to plan and at the end you hand the shift over neatly to the colleagues taking over. This way the colleagues are up to date. Moreover, you are responsible for administrative tasks, such as processing and checking payments, and carrying out two annual staff evaluations, together with the (assistant) Restaurant & Bar Manager. No limits to your abilities.

• responsible for welcoming the guests and making sure they feel hospitable with our food and beverage options. Good service is our number one priority;
• providing correct information about the drinks and dishes, and serve them appropriately;.
• involved in complex questions, complaints or feedback from our guests;
• responsible for supervising and training the employees;
• making drinks and taking orders, while making small conversation with our guests;
• preparing the restaurant for the dinner or cleaning up after breakfast;
• refilling the drinks in the bar, so all drinks are available.

Your work hours depend on where you are working that day; bar, restaurant or room service. For our restaurant and the room service, your working times are from 07:00 till 15:00 and from 15:00 till 23:00. You are also, open for a shift change. For the bar, the working times are from 09:00 till 17:00, from 15:00 till 23:00, and from 16:00 till 00:00.

Proud to present

Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.

You start every working day together with twenty national and international colleagues in our beautiful 4-star hotel located in Amsterdam. The team consists of young colleagues who are collegial and friendly towards each other. Despite the different nationalities, we can definitely speak of a close group of colleagues. You will work in a hotel that works together with the Passenger Terminal Amsterdam, a total combined conference space of over 1900 m2, including 11 modern and spacious conference and directors’ rooms. Through the emergence of ijVENUES, Amsterdam’s new exhibition centre, everything only becomes bigger and better. On a lovely, sunny day, you can choose between a 10-minute walk or a 5-minute cycle ride from the central station. Or you can hop on the tram from the other side of our hotel. In short: we have it all.

Work hard, play hard\" perfectly describes what it's like to work at Mövenpick. Working hard? Absolutely – and with teammates who are passionate about the job and about each other, every day at work feels like a celebration. – Operations Manager at Mövenpick Hotel Amsterdam City Centre

Don’t Work. Do What You Love Instead

Through your great feeling of responsibility, you know exactly what your team needs to do their job well. Even during busy moments, you keep your head cool. With your empathy, you ensure that guests have a great time, and the employees serve the guests well.

You have:

• the appropriate food & beverage knowledge, such as wine and cocktails knowledge;
• minimum 3 years of experience as restaurant & bar waiter in a hotel;
• fluent written and spoken knowledge of the English language and preferably the Dutch language as well.

We offer

• a monthly gross salary of between €2.505 and €3.032 in accordance with scale 5 of the Collective Labour Agreement for the Dutch hospitality and catering industry;
• a contract of 38 hours per week;
• 25 leave days and time off for any overtime;
• extra day off during your birthday month;
• commuting allowance up to €200 per month, on the basis of the actual number of kilometres;
• night-shift allowance of 20% and Sunday allowance of 5%;
• pension contributions with the Horeca & Catering pension fund;
• national and international opportunities for growth, for instance towards the role of Assistant and national and international training opportunities;
• a uniform, laundry service and meals;
• discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & Revo Hospitality Group hotels;
• enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest Mövenpick Experience;
• recruitment bonus for new a colleague;
• 50% F&B discount at various hotels in Amsterdam;
• various staff outings.