Receptionist (0-hour)

Movenpick Hotel Den Haag; Den Haag; On-site; EUR 21,000 - 25,000; Part time

Benefits offered by this job

Zero-hour contract

Travel allowance

Pension contributions

Uniform, laundry service, meals

Room discounts

Mövenpick Experience

Sport facilities

Recruitment bonus

Staff outings

Job summary

Mövenpick Hotel Den Haag is seeking a friendly receptionist to be the first and last contact for our guests, ensuring a warm welcome and smooth check-in and check-out. You will guide guests with a smile and handle inquiries with empathy during a bustling day.

You will assist with meeting room directions, inform guests about hotel services, and maintain a helpful, professional attitude. English fluency is essential; Dutch is a plus.

Qualifications

• Fluent written and spoken English required; Dutch language is preferred.
• Knowledge of the Opera IT system is advantageous.
• Experience in front desk or reception is welcome.

Responsibilities

• Check in and check out guests.
• Be the first and last contact for guests and provide a warm welcome.
• Assist guests with information about the hotel and local services.

Skills

Opera IT system

English fluency

Dutch preferred

Job description

At our boutique hotel in The Hague, the high level of service comes first. That means that you make guests feel welcome and take on all the tasks of the reception. Taking it easy is not an option, and as a receptionist you will experience the dynamic and hectic pace of the day with a smile. At Mövenpick we make moments, do you?

Be limitless.

You are the first and last contact of our guests. Therefore, you make sure they feel welcome, and the positive feeling stays during their stay. "Oh, you are celebrating your wedding anniversary in The Hague? Congratulations!", and immediately note that the couple receives a bottle of champagne and in their room. You also make sure that this is overhanded to the afternoon shift if they need to take care of it. And is there a guest that is looking for the meetings rooms? Then you show the way in a clear, detailed, and friendly approach. Everything with a smile and empathy, even during complains. You are always in the spotlight and perform on the stage of Mövenpick. You work hard, even if your shift is running a bit later, for the guests that will choose our hotel again. There are no limits to your abilities. In addition, you will be:

• responsible for checking in and out guests;
• the point of contact for all questions in the hotel, from a to z;
• the face of our hotel.

This position has morning and afternoon shifts. The morning shift starts at 07:00 and the afternoon shift at 15:00. The night shift is outsourced and is therefore not part of your duties.

Proud to present

Mövenpick: the place to enjoy life. Inside, we create a space for our guests to enjoy by relaxing at the bar with a delicious cocktail or a creamy cappuccino. In our restaurants, you can discover the most delicious special dishes. We are originally from Switzerland, and we carry this luxurious gastronomic hospitality with us. ‘Enjoying life to the fullest.’ That is our mantra for our guests, but also for you as an employee.

Don’t work. Do what you love instead

A warm feeling is what you offer the guests, during their entrance, their stay and when they leave.During the check-in, with you behind the counter, the conversation with the guest is on-going while you fill in the information in the system. And you do not get irritated if a guest has a lot of questions, or it takes longer to check-in, creating a long line. You attend on them in a serious and empathetic manner. It is important that the appropriate departments are also informed about any useful information acquired. You act as the voice of the hotel. And does handling this complain make the line longer? Then you make contact with the rest of the guests that you will attend to them immediately. This requires a good portion of self-knowledge and self-reflection. And your humour? You make good use of that when the situation calls for it. We enjoy having fun with our guests.

You must have:

• preferably knowledge of the Opera IT system;
• fluent written and spoken knowledge of the English language, and preferably the Dutch language as well.

We offer:

Of course, we want you to have an optimal experience at Mövenpick. That’s why we are offering:

• €15,21 - €18,42 per hour in accordance with scale 5 of the Collective Labour Agreement for the Dutch hospitality and catering industry;
• azero hour contract;
• a travel allowance up to €200 per month, on the basis of the actual number of kilometres;
• pension contributions with the Horeca & Catering pension fund;
• national and international opportunities for growth (cross) training opportunities;
• a uniform, laundry service and meals;
• discounts on rooms, food and drink at Mövenpick Hotels & Resorts, Accor & Revo Hospitality Group hotels;
• enjoy an overnight stay with dinner and breakfast in the hotel where you work at with feel like a guest Mövenpick Experience;
• sport facilities in the hotel;
• recruitment bonus for a new colleague;
• various staff outings.

This is the right time to say yes

You see it as a challenge to put a smile on the face of all guests visiting our hotel? Then do not hesitate any longer

If it is a match, you will be interviewed by the Rooms Division Manager. Are you ready?