Repairs Coordinator (f/m/d) - temporary contract

Patagonia; Amsterdam; Hybrid; EUR 42,000 - 66,000; Full time

Benefits offered by this job

25 days holidays per year (pro-rated)

Pension scheme with 24.75% contrib.

40 EUR net WFH allowance per month

Public transport reimbursement

Onsite catered lunches 4 days/week

Company laptop and mobile phone

Job summary

Patagonia Amsterdam is seeking a Repairs Coordinator to oversee the European repair network from our Amsterdam office. The role emphasizes coordinating external repair centers, aligning with logistics, retail, and marketing to ensure high-quality, cost-efficient repairs and ongoing circularity initiatives.

You will report to the Circularity and Quality Manager and collaborate across teams in a hybrid setup.

Qualifications

• Experience with SaaS or related software systems.
• Experience managing external vendors and system integrations.
• Proven ability to lead special projects and deliver results. Change management experience and ability to lead 3rd parties through transitions.
• Advanced proficiency in Microsoft Excel and Office Suite.
• Fluent in English; additional European languages are a plus.

Responsibilities

• Repair Center Coordination: Maintain strong relationships with external repair centers across Europe and ensure consistent service quality.
• Support the GRSM project manager into Repair center network roll-out plan.
• Repair process integration: Contribute to user stories and system requirements for GRSM.
• Documentation and training: Create and maintain technical guides, SOPs, and training materials.
• Cross-functional communication: Align repair messaging with retail, logistics, and marketing teams.
• Wholesale repair: Assess feasibility and financials for in-store repairs with resellers.
• Trims management: Manage trim supply, orders, and inventory improvements.

Skills

SaaS experience

Vendor management

System integrations

Project leadership

Change management

Excel proficiency

MS Office

English fluent

Repair operations

Documentation

Training development

Cross-functional work

Problem solving

Reverse logistics

Patagonia values

Tools

Microsoft Excel

Office Suite

Job description

We’re in business to save our home planet. Founded by Yvon Chouinard in 1973, Patagonia is an outdoor apparel company based in Ventura, California. As a certified B Corporation and a founding member of 1% for the Planet, the company is recognized internationally for its product quality and environmental activism, as well as its contributions of more than $240 million to environmental organizations. Its unique ownership structure reflects that Earth is its only shareholder: Profits not reinvested back into the business are paid as dividends to protect the planet.

Job Title: Repairs Coordinator

Reports to: Circularity and Quality Manager

Direct Reports: 0

Location: Amsterdam, Office

Contract duration: until June 15th, 2028

Hybrid: Working from home for maximum 3 days per week

Your Role

We’re in business to save our home planet. The Repairs Coordinator ensures smooth operations across Patagonia’s European repair network by managing workflows, documentation, and relationships that enable timely, cost-effective, and high-quality repairs. The role contributes to Patagonia’s repairs & circularity goals by promoting product longevity and responsible practices, while collaborating with repair centers, retail teams, logistics, and marketing to improve service consistency and operational efficiency.

Your Main Tasks

• Repair Center Coordination. Maintain strong relationships with external repair centers across Europe by aligning on throughput expectations, service quality, and operational standards. Monitor performance and ensure consistent execution of Patagonia’s repair processes.

• Support the GRSM (Global Repair System Management) project manager into Repair center network roll-out plan.

• Repair process integration. Represent repair operations in the GRSM project by contributing to user stories and system requirements. Ensure repair workflows are accurately reflected in future tools.

• Documentation and training. Create and maintain technical guides, SOPs, and training materials for retail stores, repair centers and to internals teams. Ensure documentation is applied consistently and reflects current best practices in responsible product care.

• Cross-functional communication. Coordinate with relevant team to align repair messaging and service planning. Ensure communication reflects operational realities and supports Patagonia’s Repair & circularity goals.

• Wholesale repair. Base on Patagonia’s reseller that want to offer repairs in-store, investigate operational solutions and evaluate feasibility, risk and financials implications.

• Trims management Manage Trim supply, order management, inventory and be part of any improvement to scale trims operations.

  
  

What we’re looking for

• An inclusive mindset
• Saas, or related software systems work experience
• Experience managing external vendors and system integrations
• Proven ability to lead special projects and deliver results. Change management experience and ability to lead 3rd parties through transitions
• Advanced proficiency in Microsoft Excel and Office Suite
• Fluent in English; additional European languages are a plus
• Good understanding of repair operations and partner coordination, applied to manage relationships with external repair centers and ensure consistent service quality across the European network
• Good understanding of technical documentation and training development, used to create and maintain SOPs and guides that support process consistency and knowledge sharing across teams.
• Good understanding of operational process design, applied to contribute to system development projects by translating repair workflows into clear requirements and user stories
• Good understanding of cross-functional collaboration, used to align repair operations with retail, logistics, marketing, and circularity teams, ensuring shared understanding and coordinated execution
• Good understanding of problem-solving and continuous improvement, applied to identify operational challenges, propose practical solutions, and improve efficiency and cost-effectiveness in repair processes
• Experience in reverse logistics is preferred
• Strong connection to Patagonia’s sports, values, and purpose

What we offer

Our offers are based on relevant experience and skills, allowing us to ensure internal equity and consistency across the team.

Every offer we make is carefully reviewed by our People + Culture team. To avoid creating or reinforcing pay gaps, we do not base our offers on a candidate’s previous salary, salary expectations, or negotiation skills

We offer the following benefits:

• 25 days holidays per year (pro-rated if you work part-time)
• Pension scheme with 24.75% contribution (17.25% paid by employer and 7.5% paid by employee) enhanced with secondary pension scheme subject to eligibility criteria
• 40 EUR (net) WFH allowance paid monthly (pro-rated if you work part-time)
• Reimbursement of public transportation when commuting to the office
• Onsite catered lunches available 4 days per week (Monday, Tuesday, Wednesday, and Thursday) for an employee contribution of EUR 4 per meal
• Company laptop and mobile phone if needed for your role

To find out more about what we offer our employees click here: https://eu.patagonia.com/nl/en/what-we-offer/.

Justice & Belonging

We commit to becoming an anti-racist and anti-discriminatory company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

We foster a welcoming and respectful environment where every member of our EMEA team feels included, respected and empowered regardless of their race, colour, ethnicity, nationality, culture, religion or belief, sex, gender, gender identity or expression, sexual orientation, family or marital status, socio-economic background, disability, age, neurodiversity, or any other aspect of identity or lived experience.

Recruitment Process

If your application is successful, you will be contacted by one of our recruitment team within 4 weeks to set up a first interview who will talk you through the full interview process.

We strive to make unbiased decisions and to offer a great experience to every person who applies for a role at Patagonia. Our interviews include standardised questions that focus on the aspects that are important for success in the role.

Please make sure that your CV and cover letter are in English.