Remote Travel Support Specialist

Kim Luxe Travel; Eindhoven; Remote; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Remote position with flexible schedule

Step-by-step training and ongoing guidance

Opportunities to grow within the travel industry

Access to travel perks and industry rates

Supportive team environment and collaborative culture

Job summary

A leading travel firm in the Netherlands seeks a Travel Customer Representative to assist clients throughout their travel journey, from the first inquiry to their return home. Responsibilities include answering queries, confirming reservations, and providing information about destinations. Ideal candidates should be friendly, organized, and passionate about customer service. This is a remote position with flexible schedules, training opportunities, and access to travel perks.

Qualifications

• Friendly and patient communicator who enjoys helping people.
• Customer service experience preferred (any industry welcome).
• Organized and dependable with good attention to detail.
• Comfortable using online tools, apps, and communication platforms.
• Interest in travel and creating positive client experiences.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance.
• Help confirm reservations, review itineraries, and support minor changes or requests.
• Provide clear information about destinations, documentation, and travel policies.
• Follow up with travelers before departure to ensure they are prepared.
• Escalate complex issues to the appropriate team while maintaining a positive client experience.

Job description

A leading travel firm in the Netherlands seeks a Travel Customer Representative to assist clients throughout their travel journey, from the first inquiry to their return home. Responsibilities include answering queries, confirming reservations, and providing information about destinations. Ideal candidates should be friendly, organized, and passionate about customer service. This is a remote position with flexible schedules, training opportunities, and access to travel perks.