Remote Traceability Coordinator - Seafood Supply Chain

Aquaculture Stewardship Council (ASC); Netherlands; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Workstation grants

Free coffee weekly

Job summary

Aquaculture Stewardship Council (ASC) is seeking a Traceability Coordinator to support onboarding, training, and data quality for the TraceASC programme. You will work with Market Development, Assurance and IT teams to ensure a smooth user experience and accurate data submissions.

The role primarily focuses on onboarding participants, providing first-line support, and monitoring data integrity. English and Spanish fluency, customer service experience, and attention to detail are essential; the

Qualifications

• Fluent spoken and written English and Spanish; additional languages are an advantage.
• General knowledge or experience in commodities supply chains and traceability.
• Proficient with MS Office and ability to learn new platforms quickly.
• Experience with digital systems, data entry tools, or basic quality control processes, with strong attention to detail.

Responsibilities

• Manage participant onboarding, including sending invitations, tracking responses, issuing follow-up reminders and ensuring timely submission of information.
• Support and participate in training sessions, helping users understand TraceASC processes and how to use relevant systems.
• Provide first-line user support by monitoring the support inbox, responding to routine queries, resolving basic issues and escalating complex matters.
• Gather feedback and insights from onboarding and support interactions to inform system/process improvements.
• Review participant data submissions for completeness, consistency and compliance with requirements.
• Support data quality processes and update guidance materials and procedures.
• Maintain accurate records of onboarding, support interactions and data submissions.
• Handle participant information confidentially and ensure data integrity as per ASC policies.
• Collaborate with Market Development, Assurance, IT and other teams for a consistent TraceASC experience.

Skills

Fluent English & Spanish

Customer service mindset

Detail oriented

Multicultural experience

Communication skills

Tools

MS Office suite

CRM / support tools

Job description

Aquaculture Stewardship Council (ASC) is seeking a Traceability Coordinator to support onboarding, training, and data quality for the TraceASC programme. You will work with Market Development, Assurance and IT teams to ensure a smooth user experience and accurate data submissions.

The role primarily focuses on onboarding participants, providing first-line support, and monitoring data integrity. English and Spanish fluency, customer service experience, and attention to detail are essential; the