Traceability Coordinator

Aquaculture Stewardship Council (ASC); Netherlands; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Workstation grants

Free coffee weekly

Job summary

Aquaculture Stewardship Council (ASC) is seeking a Traceability Coordinator to support onboarding, training, and data quality for the TraceASC programme. You will work with Market Development, Assurance and IT teams to ensure a smooth user experience and accurate data submissions.

The role primarily focuses on onboarding participants, providing first-line support, and monitoring data integrity. English and Spanish fluency, customer service experience, and attention to detail are essential; the

Qualifications

• Fluent spoken and written English and Spanish; additional languages are an advantage.
• General knowledge or experience in commodities supply chains and traceability.
• Proficient with MS Office and ability to learn new platforms quickly.
• Experience with digital systems, data entry tools, or basic quality control processes, with strong attention to detail.

Responsibilities

• Manage participant onboarding, including sending invitations, tracking responses, issuing follow-up reminders and ensuring timely submission of information.
• Support and participate in training sessions, helping users understand TraceASC processes and how to use relevant systems.
• Provide first-line user support by monitoring the support inbox, responding to routine queries, resolving basic issues and escalating complex matters.
• Gather feedback and insights from onboarding and support interactions to inform system/process improvements.
• Review participant data submissions for completeness, consistency and compliance with requirements.
• Support data quality processes and update guidance materials and procedures.
• Maintain accurate records of onboarding, support interactions and data submissions.
• Handle participant information confidentially and ensure data integrity as per ASC policies.
• Collaborate with Market Development, Assurance, IT and other teams for a consistent TraceASC experience.

Skills

Fluent English & Spanish

Customer service mindset

Detail oriented

Multicultural experience

Communication skills

Tools

MS Office suite

CRM / support tools

Job description

Make a Global impact with ASC - Setting the Standard for Seafood

ASC International - Aquaculture Stewardship Council is an independent, non-profit organisation, originally founded by WWF in 2010. We are committed to continuous improvement of global seafood farming practices towards environmental and social sustainability.

Why this role?

As ASC’s Traceability Coordinator, you will play an important role in supporting the effective implementation and ongoing operation of ASC’s TraceASC programme.

This role provides operational and administrative support across participant onboarding, user assistance and data quality monitoring. You will work closely with internal teams including Market Development, Assurance and IT to help ensure a smooth user experience, effective use of the TraceASC system and strong data integrity.

You will interact with a diverse range of global supply chain partners, including farms, processors, traders, importers and retailers. You will help guide participants through onboarding, respond to routine queries, monitor data submissions and ensure TraceASC processes are implemented accurately and on time.

We are looking for someone who is organised, reliable and detail-focused, with a supportive approach to working with users. If you enjoy helping people navigate processes, solving problems and ensuring information is accurate and well managed, then we want to hear from you!

The role is Europe based, however other locations may be considered.

Responsibilities

• Manage participant onboarding, including sending invitations, tracking responses, issuing follow-up reminders and ensuring the timely submission of required information.
• Support and participate in training sessions, helping users understand TraceASC processes and how to use relevant systems.
• Provide first-line user support by monitoring the support inbox, responding to routine queries, resolving basic issues and escalating complex or technical matters to the Traceability Manager or relevant teams.
• Gather feedback, questions and suggestions from users during onboarding and support interactions, sharing insights with the Traceability Manager to help inform system, process and training improvements.
• Review participant data submissions for completeness, consistency and compliance with defined requirements, following up where corrections, updates or additional information are required.
• Support the implementation and maintenance of established data quality processes, including helping to update guidance materials and documented procedures.
• Maintain accurate and organised records relating to participant onboarding, support interactions and data submissions.
• Handle participant information responsibly, maintaining confidentiality and data integrity in line with ASC policies.
• Work collaboratively with colleagues across Market Development, Assurance, IT and other teams to support an effective and consistent TraceASC user experience.

Profile:

We’re looking for someone who has:

• Fluent spoken and written English and Spanish; additional languages are an advantage.
• General knowledge or experience in commodities supply chains and traceability. Seafood traceability specific experience is a plus.
• Comfortable using digital tools, with good proficiency in MS Office and the ability to learn new platforms quickly.
• Experience working with digital systems, data entry tools, or basic quality control processes, with strong attention to detail.
• Strong customer service mindset, with experience in user support, helpdesk or other service‑oriented roles, and the ability to support training sessions or guide users through new processes.
• Experience working in multicultural or international environments is an advantage.
• Flexibility to occasionally join meetings outside regular working hours due to global time zones.

Circa 40,000 - 50,000 Euros per annum varying based on locations, experience and skills. Minimum of 25 days holiday, pro-rata as accrued, with generous local benefits, wellbeing and workstation grants each year and a free coffee each week on ASC.

Check out other benefits for working at ASC: https://asc-aqua.org/about-asc/careers/

Be part of a flexible and collaborative mission‑lead NFP creating real environmental, social and responsible impact, globally! You will work fully remotely from your own home, with a global network of experts, agents, clients and partners helping you succeed. We care deeply about creating meaningful and lasting change for generations to come!

EDI & Data

ASC are committed to equality, diversity, and inclusion as a proud member of Inclusive Employers - EDI experts for inclusive workplaces. We welcome applications from all backgrounds and walks of life. Feel confident in sharing any accessibility needs with our expert hiring teams, at any selection stage.

ASC take data protection seriously and will keep your personal data safe in connection to your application. If your application is unsuccessful, we will retain information as per our privacy policy, available on our website.