Remote Molecular Diagnostics Support Specialist

Becton, Dickinson and Company; Drachten; Hybrid; EUR 49,000 - 74,000; Full time

Job summary

BD (Becton, Dickinson and Company) is seeking a Customer Remote Support (CRS) Agent to deliver expert remote technical support for BD COR across the EMEA region. You will work with Field Service Engineers and internal experts to troubleshoot issues, improve remote resolution, and ensure quality and regulatory compliance in a high-stakes healthcare environment.

Based in the Netherlands (Drachten) with a hybrid working model, you will handle intermediate to complex issues, maintain documentation,

Qualifications

• Bachelor’s degree in engineering or technical field.
• Experience in remote technical support or diagnostics.
• Strong troubleshooting and analytical skills.
• English and French fluency required.

Responsibilities

• Provide remote technical support for complex customer issues.
• Perform advanced troubleshooting using logs, databases, connectivity checks.
• Collaborate with Field Service Engineers and internal experts.
• Maintain accurate case documentation and escalation records.
• Participate in training and continuous improvement activities.
• Support on-call coverage on weekdays.

Skills

Troubleshooting

Communication

Customer service

Fluent English

Fluent French

Organizational skills

Accurate documentation

Education

Bachelor’s degree in engineering

Tools

SQL

Python

Job description

BD (Becton, Dickinson and Company) is seeking a Customer Remote Support (CRS) Agent to deliver expert remote technical support for BD COR across the EMEA region. You will work with Field Service Engineers and internal experts to troubleshoot issues, improve remote resolution, and ensure quality and regulatory compliance in a high-stakes healthcare environment.

Based in the Netherlands (Drachten) with a hybrid working model, you will handle intermediate to complex issues, maintain documentation,