Remote Field Service Engineer – Ultrasound & Reliability

UE Systems; Almelo; On-site; EUR 45,000 - 65,000; Full time

Job summary

UE Systems seeks a Field Service Engineer to support deployment, training, adoption, and ongoing success of ultrasound and monitoring technologies within a major strategic global customer account. This remote role is based in Italy and requires regular travel (70-75%) to customer sites across the country, with occasional international travel.

You will work with maintenance, reliability, operations, and engineering teams to support implementation, training, audits, and long-term adoption of UE

Qualifications

• 3+ years experience in reliability, maintenance, technical field service, or a similar technical customer-facing role.
• Hands-on experience with rotating equipment, industrial machinery, or manufacturing processes.
• Experience delivering technical support, training, or consulting directly at customer sites.
• Experience delivering technical presentations, workshops, or training sessions to customer groups.
• Experience supporting enterprise or multi-site customer accounts.
• Experience using a CRM system (HubSpot preferred) to document customer interactions, manage activities, and maintain accurate customer records.
• Valid driver’s license and ability to travel extensively throughout Italy.
• Proficiency with Microsoft Office applications.
• Fluent in Italian.
• Professional proficiency in written and verbal English communication skills.

Responsibilities

• Support implementation of UE Systems technologies across customer sites in Italy.
• Deliver onsite training, coaching, and technical support to maintenance reliability, and operations teams.
• Conduct site assessments, program audits, and follow-up visits to support adoption and customer success.
• Help customers apply ultrasound technology for predictive maintenance, reliability improvement, and condition-based lubrication.
• Troubleshoot technical and application issues related to UE Systems products and software.
• Build strong relationships with site-level teams, regional stakeholders, and internal UE Systems colleagues.
• Provide feedback, reporting, and practical recommendations to improve customer adoption, program maturity, and overall reliability performance.
• Work closely with internal UE Systems teams, including Global Accounts, Technical Support, Customer Success, and Sales, to ensure an exceptional customer experience.
• Manage travel schedules, customer priorities, and administrative responsibilities while working independently in a remote field-based role.
• Document customer activities, recommendations, and follow-up actions using company CRM.

Skills

Customer-facing

Training delivery

Troubleshooting

Communication

Education

Degree or technical qualification in engineering/industrial tech

Tools

HubSpot CRM

MS Office

Job description

UE Systems seeks a Field Service Engineer to support deployment, training, adoption, and ongoing success of ultrasound and monitoring technologies within a major strategic global customer account. This remote role is based in Italy and requires regular travel (70-75%) to customer sites across the country, with occasional international travel.

You will work with maintenance, reliability, operations, and engineering teams to support implementation, training, audits, and long-term adoption of UE