Remote Cruise Planner - Turn Voyages into Bookings

Elite Escapes; Rotterdam; Remote; EUR 35,000 - 55,000; Full time

Job summary

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn cruise dreams into confirmed vacations. You will blend destination knowledge, service, and a consultative sales approach to match travelers with ships, itineraries, and onboard experiences for various travel styles and celebrations.

You will connect with clients via email, chat, and phone, explain options clearly, and handle bookings and post-booking relationships to foster loyalty and referrals.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and prioritization abilities.
• Willingness to learn travel industry tools and CRM systems.

Responsibilities

• Connect with clients to understand destinations, style, budget, dates, and group size.
• Recommend cruise lines, ships, itineraries, cabins, dining, and add-ons.
• Turn inquiries into confirmed bookings via email, chat, and phone with a client-first approach.
• Explain cabin categories, deposits, payment plans, and travel protection clearly.
• Handle bookings, special requests, payments, and pre-cruise questions professionally.
• Resolve concerns quickly to support customers from quote to embarkation.
• Share cruise insights and opportunities for repeat sailings and referrals.

Skills

Communication skills

Organization skills

Sales aptitude

Customer service mindset

Tools

CRM systems

AI tools

Online booking platforms

Job description

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn cruise dreams into confirmed vacations. You will blend destination knowledge, service, and a consultative sales approach to match travelers with ships, itineraries, and onboard experiences for various travel styles and celebrations.

You will connect with clients via email, chat, and phone, explain options clearly, and handle bookings and post-booking relationships to foster loyalty and referrals.