Regional Service Manager – Battery Storage Operations

Fluence Energy B.V.; Amsterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Fluence Energy B.V. in Amsterdam seeks a Manager Services to lead regional service operations under LTSA, overseeing a team of Service O&M Supervisors and coordinating with subcontractors and warranty matters to ensure safe, compliant, and high-performing BESS assets across multiple countries.

You will be the primary customer interface, drive regional performance against KPIs, and collaborate with Delivery, Sales, and OEMs to ensure smooth handovers, operational readiness, and continuous

Qualifications

• Bachelor’s degree with 7+ years of relevant experience, or a Master’s degree with 5+ years of relevant experience.
• Proven experience leading service, operations, or O&M teams in a regional or multi-site environment.
• Experience managing LTSAs, O&M contracts, or long-term service agreements for complex assets.
• Strong commercial and financial understanding, including cost control, warranty management, and contractual alignment.
• Excellent communication and stakeholder management skills, including customer-facing leadership.
• Fluency in English.
• Valid driver’s licence and willingness to travel regionally as required.

Responsibilities

• Lead Service O&M Supervisors to ensure safe, consistent, and high-quality service execution across all sites.
• Own the execution of LTSA's, ensuring contractual scope, performance obligations, and commercial alignment across the regional portfolio.
• Act as the primary customer interface for service operations, managing relationships, expectations, and escalations to ensure high levels of customer satisfaction.
• Drive regional service performance against KPIs, including system availability, safety metrics, and digital/AI-enabled tools use with robust root cause analysis.
• Plan regional operations by allocating resources, balancing workloads, and coordinating service activities.
• Manage warranty obligations, including claims, extensions, and resolutions.
• Lead subcontractor selection, onboarding, and contract negotiations; oversee performance.
• Ensure compliance with local regulations, safety standards across all countries of operation.
• Take commercial ownership of service delivery, quoting, billing, and upsell support.
• Collaborate with Delivery, Sales, OEMs, and customers for smooth handovers and operational readiness.

Skills

Leadership

Stakeholder management

English fluency

Commercial acumen

Contract management

O&M knowledge

Travel readiness

Education

Bachelor's degree

Master's degree

Tools

CMMS

Ticketing systems

Digital service platforms

RFQ management tools

Job description

Fluence Energy B.V. in Amsterdam seeks a Manager Services to lead regional service operations under LTSA, overseeing a team of Service O&M Supervisors and coordinating with subcontractors and warranty matters to ensure safe, compliant, and high-performing BESS assets across multiple countries.

You will be the primary customer interface, drive regional performance against KPIs, and collaborate with Delivery, Sales, and OEMs to ensure smooth handovers, operational readiness, and continuous