Regional Product Support Engineer

Lam Research; Rotterdam; On-site; EUR 60,000 - 80,000; Full time

Job summary

A leading company in semiconductor manufacturing is seeking a Regional Product Support Engineer to provide technical support for field engineers and ensure customer satisfaction. The role involves diagnosing and troubleshooting complex equipment and mentoring local engineers. Candidates should have an engineering degree and strong communication skills.

Qualifications

• 5 to 7 years’ hands-on experience with etch toolset.
• Proficiency in English (oral and written).

Responsibilities

• Provide technical expertise to resolve escalations on Lam’s products.
• Mentor local engineers.
• Represent customer and technical requirements to the factory.

Skills

Interpersonal Skills

Negotiation Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Education

Engineering Degree

Job description

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The Group You’ll Be A Part Of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Impact You’ll Make

As a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring customer satisfaction.

What You’ll Do

• Provide technical expertise to resolve escalations on Lam’s products, acting as a Subject Matter Expert in specialized disciplines.
• Partner with account teams to present problem statements, identify root causes through data analysis, and secure buy-in for solutions.
• Represent customer and technical requirements to the factory, driving actions to resolve and prevent escalations.
• Collaborate during Alpha and Beta phases with Product Group.
• Utilize Lam’s Knowledge Management system to resolve issues and share knowledge globally.
• Mentor local engineers.

Who We’re Looking For

• Engineering degree or equivalent
• 5 to 7 years’ hands-on experience with etch toolset
• Strong interpersonal, negotiation, and communication skills
• Proficiency in English (oral and written)
• Excellent customer management skills, with experience in handling difficult partners
• Ability to work independently and make decisions within responsibility scope
• Good analytical and problem-solving skills
• Ability to work in a Fab environment and perform standby duties
• Willingness to support short-term overseas assignments

Preferred Qualifications

Our Commitment

We believe every individual should feel valued, included, and empowered to reach their full potential. We bring diverse individuals and perspectives together to achieve extraordinary results.

Lam Research is an equal opportunity employer. We support non-discrimination and comply with all applicable laws. Our policies prohibit unlawful discrimination based on race, religion, color, national origin, disability, gender, age, sexual orientation, veteran status, or other protected categories.

Our work location models include On-site Flex and Virtual Flex, providing flexibility based on role needs.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Industry: Semiconductor Manufacturing