Regional IT Operations Lead – Europe & EMEA

Avance Consulting; Utrecht; On-site; EUR 90,000 - 120,000; Full time

Job summary

Avance Consulting in Utrecht seeks a Regional Lead GIS to oversee IT infrastructure operations across regional offices and distribution centers. You will manage outsourced partners, coordinate with Global Field Support, and drive cost-efficient technology solutions while ensuring GIS policies are followed.

Responsibilities include leading a team of operational support and process management personnel, enforcing SLAs, and driving continuous improvements in ITIL processes across Europe & EMEA.

Qualifications

• Bachelor’s degree in computer science, Information Technology or Business Administration.
• Seven (7) years of experience in information technology, including five (5) years’ experience supporting infrastructure technologies.
• Excellent interpersonal and communications skills.
• Strong technical skills and experience with core infrastructure concepts.
• Hands on experience managing infrastructure projects.
• Advanced level English as well as local language if applicable, written, and verbal.
• Provide effective IT support for the businesses in the Europe & EMEA region.
• Work effectively with GIS Infrastructure tower managers and outsourcing provider(s) to ensure end user services are delivered effectively and efficiently to the Europe & EMEA region.
• Oversee support for a growing business with significant physical presence in the region (currently 20 office locations and 7 main distribution centers).
• Ensure a thorough analysis of service results and respond to any escalated service delivery issues.
• Proactive analysis of areas for improvement together with proposals for solution delivery.
• Define and review reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered. Use metrics to improve processes.
• Assess organization's current and future technology needs. Set direction and lead improvements of techniques, methodologies, and deliverables.
• Communicate effectively with Business Analysts in the region who are responsible for the multiple business locations.

Responsibilities

• Oversee infrastructure operations across regional offices and sites.
• Manage outsourced partner resources and ensure SLA adherence.
• Lead ITIL process improvements and governance.
• Coordinate with GIS teams and leadership to deliver end-user services effectively.

Skills

Interpersonal communication

Technical infrastructure

Project management

English proficiency

Regional coordination

Education

Bachelor’s degree in computer science, Information Technology or Business Administration

Tools

Asset management system

MS SCCM

CMDB

Job description

Avance Consulting in Utrecht seeks a Regional Lead GIS to oversee IT infrastructure operations across regional offices and distribution centers. You will manage outsourced partners, coordinate with Global Field Support, and drive cost-efficient technology solutions while ensuring GIS policies are followed.

Responsibilities include leading a team of operational support and process management personnel, enforcing SLAs, and driving continuous improvements in ITIL processes across Europe & EMEA.