Receptionist (part time)

ibis, ibis Styles, ibis budget; Badhoevedorp; On-site; EUR 22,000 - 28,000; Part time

Benefits offered by this job

Lunch or dinner supplied

Hotel discounts worldwide

Travel allowance from 5 km

Free parking

Job summary

ibis Schiphol Amsterdam Airport is seeking a friendly Receptionist to be the first point of contact for guests, handling check-ins, inquiries, and general administration. You will support the Front Office, answer phones, and help ensure a smooth guest experience in a lively hotel environment.

We offer rotating shifts (early and late) on a part-time basis, with ongoing training inside a welcoming Accor family and staff benefits.

Qualifications

• Weekend availability and flexibility to cover shifts.
• Ability to switch between departments and work well in a team.
• Customer-focused attitude with a positive, can-do approach.
• Proficiency in English and Dutch, both written and spoken.
• High motivation, a friendly demeanor, and willingness to go the extra mile.

Responsibilities

• Greet guests as first point of contact and assist with inquiries to ensure satisfaction.
• Assist Front Office with guest check-ins/check-outs and invoice preparation.
• Handle administrative tasks and answer phone calls as part of daily duties.
• Arrange rooms for stranded travelers and coordinate with other departments as needed.

Skills

Weekend availability

Team player

Customer service

English & Dutch

Motivated and cheerful

Job description

Company Description

We are ibis Schiphol Amsterdam Airport, a three-star hotel with 644 rooms, 4 F&B outlets and most importantly, a team of 75 fantastic colleagues who are there for our guests every day! We are currently looking for an enthusiastic Receptionist with a true passion for hospitality to join our reception team.

Job Description

Here's what you'll do:

As a Receptionist at ibis Schiphol, you'll be the first point of contact for our guests. If a guest has a question, you'll happily investigate to assist them in the best way possible. Whether it's providing tips about the city, arranging a taxi, or informing them about breakfast timings, you'll ensure every guest leaves satisfied! You'll also assist our Front Office team with guest check-ins and check-outs, invoice preparation, and handling administrative tasks. Answering phone calls will also be part of your role.

Furthermore, you'll need to be resilient under stress and a true multitasker, as you'll need to promptly arrange rooms for stranded travelers from Schiphol.

Qualifications

Who you are:

• You love variety and are flexible in your availability, including weekends.
• You easily switch between different departments and enjoy being a team player.
• You're a go-getter but also take time to enjoy a coffee break with your colleagues.
• Since our guests and colleagues come from all over the world, it's helpful if you speak and write English alongside Dutch.
• Most importantly, you're highly motivated, work with a smile, and go that extra mile to ensure our guests have a pleasant stay.

Additional Information

What We Offer

• You'll work rotating shifts from 06:45 to 15:00 or from 14:45 to 23:00. But keep in mind, it's the hospitality industry, so don't take these times as set in stone!
• We are looking for part-time colleagues who would like to have some flexibility in the amount of hours/days per week.
• Our starting salary is €16,14 bruto per hour (scale 5 of the Hospitality CLA).
• Our Front Office team is diverse and enthusiastic, always ready to teach you new things. You'll also have the opportunity to spend a day shadowing another department, gaining insights into all aspects of hotel life.
• Ibis is part of the Accor family, so you'll get discounts on hotel stays worldwide.
• Of course, you'll also enjoy lunch or dinner with us, experience our hotel as a guest through our Employee Experience program, receive travel allowance from 5 km, and park your car for free when coming to work.