Quality Analyst / Sr. Quality Analyst

Ziff Davis Performance Marketing; 's-Hertogenbosch; On-site; EUR 42,000 - 66,000; Full time

Job summary

Ziff Davis Performance Marketing in the Netherlands seeks a Quality Analyst / Sr. Quality Analyst to uphold stringent internal quality standards and perform call quality audits. You will provide constructive feedback to executives and collaborate with teams to drive process and productivity improvements.

The role focuses on ensuring campaign quality, coaching staff, and delivering targeted training. Join a team dedicated to delivering high-quality outcomes and operational excellence.

Responsibilities

• Listen to B2B lead calls & qualify them as per pre-defined quality parameters applicable to the specified campaign under audit.
• Coach & mentor executives to help them improve their productivity, quality etc.
• Identify training & development needs of executives and effectively design & deliver impactful training programs in consultation with delivery & HR team
• Identify any operational challenges and effectively represent the same with a view to improve internal quality/delivery/operations processes
• Work closely with other functions with a view to optimize productivity of available resources
• Publish lead report – A report on the no. of leads qualified or disqualified
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Job description

Summary

Job Openings
Quality Analyst / Sr. Quality Analyst
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Department: Quality

The Quality Analyst would be responsible to uphold stringent internal quality standards. S/he would be responsible for call quality audits and provide feedback to the executives. S/he would closely work with other team/s to identify process & productivity improvement opportunities.

Responsibilities

• Listen to B2B lead calls & qualify them as per pre-defined quality parameters applicable to the specified campaign under audit.
• Coach & mentor executives to help them improve their productivity, quality etc.
• Identify training & development needs of executives and effectively design & deliver impactful training programs in consultation with delivery & HR team
• Identify any operational challenges and effectively represent the same with a view to improve internal quality/delivery/operations processes
• Work closely with other functions with a view to optimize productivity of available resources
• Publish lead report – A report on the no. of leads qualified or disqualified
• Name First
• Email
• Upload CV
• CAPTCHA